Senior Program Manager, Systems Change

Description

• REPORTS TO: Director Systems Change
• STATUS: Exempt, salaried, full-time
• LOCATION: Chicago, Illinois
• SALARY RANGE: $60,170--$91,070 (range commensurate with experience)

About All Chicago:

All Chicago’s mission is to unite our community and resources to provide solutions that ensure and sustain the stability of home.  On any given night, nearly 12,000 Chicagoans do not have a place to call home. These are our neighbors and together we can ensure that we all have stable homes.

All Chicago prevents and ends homelessness through emergency financial assistance, community partnerships, data analytics, and training and research. We strengthen our community’s collective efforts to prevent and end homelessness, guided by a vision of impact, influence, and inspiration. As our name implies, All Chicago brings together homeless service providers, non-profit partners, donors, and people with the lived experience of homelessness in a strategic effort to make homelessness history in Chicago.

We bring a sense of collaboration to our work and actively seek solutions through partnership. Come work with passionate, like-minded colleagues in a supportive environment as we help end homelessness. Learn more at www.allchicago.org.

Position Summary:

The Senior Program Manager (SPM) System Change is a strategic leader and system builder working to develop interventions that support individuals experiencing homelessness make sustained returns to housing. The SPM Systems Change oversees the Systems Change Team that focuses on Employment and Income Programming, AmeriCorps VISTA, and system-wide SSI/SSDI Outreach, Access, and Recovery (SOAR) efforts.  The SPM supervise staff, oversee multiple areas of focus within All Chicago, and work closely with numerous external partners to advance Chicago’s efforts to prevent and end homelessness. During their tenure at All Chicago, SPMs may work on multiple areas of focus, adjusting their priority items in response to pressing agency needs. The job description outlines the likely areas of focus at the outset of the SPM’s role at All Chicago and is reflective of the level of responsibility and types of work SPMs manage.  

Specific Responsibilities:

Program Management

• Provide leadership for applying for and launching new employment and income programs, including ensuring that processes, workflows, connections to partners, program goals, program utilization benchmarks are clearly articulated.
• Create and oversee a project management plan for program implementation and development.
• Develop and implement policies and procedures for the delivery of programming, including defining best practices for serving individuals experiencing homelessness. 
• Supervise staff and/or direct team members to ensure successful accomplishment of program goals and refinement/revisions as needed.
• Develop mechanisms to iterate and refine program throughout the course of the project.
• Collaborate with external partners to improve, design and implement program processes and policies. 
• Work across departments to enter into and oversee contracts with partner agencies, including performance evaluation, compliance and monitoring.
• Facilitate collaborative planning and activities across All Chicago staff, especially other SPMs. 
• Oversee subcontracted partners, in partnership with the administrative team at All Chicago, to ensure compliance with contract expectations and successful program delivery.
• Work closely with the Homeless Management Information System and Data and Performance teams to refine or launch new workflows or data collection processes, design reports, and incorporate continuous quality improvement processes into the    work.
• Compile reporting requirements and ensure timely submission. 
• Design opportunities to incorporate voices of people with lived experience into the development and refinement of program design, processes and workflows.
• Support partner agencies’ performance and troubleshoot issues as they arise.
• Liaise between funders and partners to ensure program is optimized and outcomes are being achieved.
• Use an Active Contract Management approach for managing All Chicago and Continuum of Care (CoC) programs related to employment and income, including leading the evaluation, data analysis, continuous improvement, and reporting activities, including to donors and other stakeholders, for employment and income programs.

Initiative Management

• Serve as site lead for All Chicago’s AmeriCorps cohort, oversee compliance with grant management expectations and requirements.
• Draft and submit grant application documents including for funding renewal and reporting, documenting data and evidence of successful AmeriCorps programming.
• Oversee initial recruitment, hiring and onboarding of AmeriCorps members, and work with internal teams to comply with AmeriCorps VISTA requirements. 
• Collaborate across teams with AmeriCorps supervisor(s) to ensure members have appropriate support within All Chicago.
• Oversee Task Manager onboarding and provide guidance for AmeriCorps member management as needed.
• Supervise staff and/or direct AmeriCorps VISTA members to ensure successful accomplishment of programs goals and refinements as needed.

System Level Coordination

• Oversee and project manage special projects to advance the CoC’s efforts to prevent and end homelessness as needed. This includes serving as a All Chicago’s liaison on related Continuum of Care Implementation Structure Affinity Group(s).  
• Lead system-wide SSI/SSDI Outreach, Access, and Recovery (SOAR) activities on behalf of the Chicago CoC. 
• Work with public partners, community-based organizations, key stakeholders, and individuals with lived experience to develop short and long-term strategies, programs, and funding mechanisms that help all job seekers experiencing homelessness connect to employment and/or income supports.
• Provide systems analysis, assessment, and recommendations to leaders in the CoC and the public workforce development system that help expand and improve the connections between the homeless response system and workforce development system.
• Manage relationships with cross-sector partner organizations and build networks for information sharing; cultivate and engage new stakeholders as needed. 
• Coordinate operations between city and state government and community partners related to housing and workforce services for individuals experiencing homelessness.
• Support the annual response to the HUD CoC NOFA, especially as it relates to goals, metrics and system planning.

Administration and Other Activities

• Support in the implementation of the All Chicago strategic plan objectives and ensure they are in alignment with the organization and direct reports’  workplans.
• Lead, mentor, and supervise assigned staff and interns. Conduct supervision sessions with direct reports, prepare three-month probationary evaluation reports for new hires and twelve-month performance evaluations for all direct reports.
• Develop and manage a high performing project team, ensuring succession plans are in place.
• Write position descriptions and lead the hiring, and if necessary, conduct disciplinary and other personnel actions in accord with personnel policies, for all direct reports.
• Serve as an agency leader and liaison with other departments.
• Communicate effectively with supervisors, peers, and partners in written, oral and in-person communication in both groups and at public events.
• Think creatively in the development, design, and creation of new applications, ideas, relationships, systems, and support.
• Work on other special projects related to All Chicago’s role as a System Leader on issues related to homelessness.
• Actively participates in department, committee, and staff meetings.
• Assists with All Chicago events and other activities as assigned.
• Other duties as assigned.

Requirements

Successful candidates will demonstrate commitment to preventing and ending homelessness in Chicago and will have the following:

• Relevant Bachelor’s degree in Social Work, Psychology, Social Justice or equivalent combination of education and experience.
• Three years of related Chicago’s Workforce Development Systems/programming experience (i.e., Chicago Cook Workforce Partnership, Department of Family & Support Services, SNAP Employment and Training/ SNAP to Success, TANF WorkFirst, youth and apprenticeship initiatives)
• Three years of supervisory experience.
• Excellent skills with Microsoft Office products including but not limited to Excel, Word, PowerPoint, and Outlook.
• Ability to prioritize, meet deadlines and manage changing priorities.
• Ability to adapt to a changing environment and handle multiple priorities.
• Excellent writing and analytical skills.
• Homeless Management Information System (HMIS), Chicago Continuum of Care, HUD Continuum of Care funding experience is preferred.

Benefits:

Comprehensive benefits package (with some employee contributions) includes medical, dental, vision insurance, and disability. Employer-matched retirement plan. Generous paid leave.

To Apply:

Please submit a cover letter, resume, and salary range requirement