Seasonal Server - Miracle at Pearl Social

Description

Who We Are:

Acme Hospitality is a growing hospitality group in Santa Barbara's arts and entertainment district, that owns and operates several highly acclaimed and award winning concepts and boutique hotels in Nevada County.

Mission & Core Values:

Above all else, we are committed to providing our team members with a work environment and experience that we can be proud of. Our Core Values of Delivering Excellence, Embrace Originality, Act with Integrity and Celebrate Community are the essential ingredients for success.

Position Summary:

As a server, you are responsible for providing efficient and friendly service to customers in a quick-service or fast food restaurant. Their primary role is to take orders, process payments, and deliver food and beverages to customers in a timely manner.

Dates of Employment: November 1st, 2025 to January 20th, 2026.

Responsibilities

• Greet guests warmly, escort them to their tables, and present menus.
• Provide detailed explanations of menu items, including specials, ingredients, and preparation methods.
• Assist guests in selecting food and beverages by making knowledgeable recommendations based on their preferences and dietary restrictions.
• Take accurate food and drink orders, using a point-of-sale (POS) system, and communicate with kitchen and bar staff.
• Ensure that all special requests or modifications to orders are communicated correctly to the kitchen and accommodated as much as possible.
• Serve food and beverages promptly and accurately, ensuring proper presentation and adherence to quality standards.
• Monitor tables throughout the meal to anticipate and fulfill guests' needs, such as refilling drinks, clearing plates, and providing additional utensils or condiments.
• Prepare and serve specialty drinks or cocktails, if required by the establishment.
• Answer guest inquiries about food, beverages, and restaurant services in a courteous and knowledgeable manner.
• Upsell menu items, such as appetizers, desserts, or premium beverages, to enhance the dining experience and increase revenue.
• Handle guest complaints or concerns promptly and professionally, escalating to a supervisor or manager if necessary.
• Process guest payments accurately, including handling cash, credit card transactions, and using POS systems.
• Collaborate effectively with kitchen and bar staff to ensure smooth coordination between the front and back of the house.
• Maintain a clean and organized dining area, including setting tables, folding napkins, and arranging table settings.
• Follow all health and safety regulations and adhere to proper food handling and sanitation practices.

Requirements

Requirements:

• 2 years previous experience as a Server in a fine dining or upscale restaurant is typically required.
• Extensive knowledge of food and beverage menus, including wine pairing and cocktail recipes.
• Strong customer service skills, with the ability to provide personalized and attentive service.
• Excellent communication and interpersonal skills to interact with guests and team members effectively.
• Professional and polished appearance, with a focus on attention to detail.
• Ability to work in a fast-paced, high-pressure environment while maintaining composure.
• Familiarity with POS systems and basic math skills for accurate order taking and payment processing.
• Exceptional organization and multitasking abilities.
• Flexibility to work in shifts, including evenings, weekends, and holidays.
• Understanding of fine dining etiquette and service standards.
• Ability to work well in a team and collaborate with colleagues.
• Strong problem-solving and decision-making skills.
• Knowledge of food safety and sanitation regulations.
• Ability to stand and walk for extended periods and lift trays or plates when necessary.
• Excellent memory retention for accurately taking and delivering orders.
• Understanding of responsible alcohol service practices and compliance with legal drinking age verification.
• RBS or similar certification for responsible alcohol service is required.
• Current Food Handler Certification

Job Status:

Non-Exempt, Seasonal

Important Notice:

This job description is not an exclusive or exhaustive list of all job functions that an Acme Hospitality Team Member in this position may be asked to perform from time to time. Based on business needs or Guest service objectives, you may also be asked to perform other duties or tasks in addition to those listed above and will be required to have completed required training associated with the other duties or tasks.

Systems You Need To Know:

Ctuit, Focus POS, Microsoft Office, Google

The company reserves the right to revise and change job duties as the need arises. I have read and understand the requirements of this position and agree to this position and agree that I am able meet these duties and responsibilities. This job description does not constitute a written or implied contract of employment. 

Physical Requirements:

Standing - Constant

Walking - Constant

Sitting - Frequent

Climbing - Occasional

Crawling - N/A

Kneeling - FREQUENT OCCASIONAL 

Bending - OCCASIONAL FREQUENT 

Reaching above Shoulder - Constant FREQUENT 

Lifting:

10 lbs. - Constant  

11 - 20 lbs. - Constant  

21 - 50 lbs. - FREQUENT  

50 - 100 lbs. - OCCASIONAL  

Carrying:

10 lbs. - Constant  

11 - 20 lbs. - Constant FREQUENT 

21 - 50 lbs. - OCCASIONAL FREQUENT 

51 - 100 lbs. - OCCASIONAL  

Pushing - Constant

Pulling - Constant

Manual Dexterity - Constant  

Bi-Manual Dexterity - Constant  

Fine Motor Skills - Constant  

Gross Motor - Constant  

Eye/Hand Coordination - Constant  

Near Vision - Constant  

Far Vision - Constant  

Color Recognition - Constant  

Hearing - Constant

Other -

Environmental Factors

Working Outside Yes

Working Inside Yes

Working Alone Yes

Working closely with others YES  

Excessive Cold/Heat Yes

Excessive Humidity/Dampness Yes

Noise/Vibrations Yes

Working above ground YES  

Working below ground NO  

Working with chemicals/solvents/detergents/cleaners YES  

Working on uneven surfaces NO  

Operating moving equipment or vehicles NO  

Working around machinery or moving equipment YES  

Climbing on scaffolds or ladders YES  

Working under hazardous conditions NO