Program Specialist II

Responsibilities

•    Coordinate all aspects of the Citizenship education program --a program designed to help participants succeed in the US naturalization exam. Duties include but are not limited to recruitment, enrollment, new student placement, teacher assignment, class scheduling, on-line and in-person class logistics, teachers’ meetings, teacher supervision and curriculum implementation
•    Monitor class and student progress, enrollment, retention, outcomes and expenditure 
•    Serve as liaison between education program and citizenship legal team to provide comprehensive services to participants
•    Trouble-shoot problems with attendance, remote access/computer issues, teacher absences. Serve as information center for basic program policies and procedures.
•    Assist in generating reports for TEF leadership and other stakeholders as needed; ensure adherence to eligibility standards
•    Manage data collection, entering and updating student data records and logs into internal systems
•    Perform additional duties and projects as assigned by management

Qualifications

•    Bachelor’s degree in education, training, or equivalent years of work experience required
•    Minimum three (3) years’ experience in adult education, healthcare, training or workforce development required
•    Spanish bilingual required 
•    Proficiency in all Microsoft Office applications, including Excel
•    Knowledge of healthcare education programs, adult education, and/or labor management operations
•    Collaborative problem solver; high level of emotional intelligence
•    Strong verbal written communication and analytical skills
•    Knowledge of career and educational pathways and degree programs in the health care field
•    Ability to work flexible hours including some evenings and weekends required
•    Oversee advising members seeking occupational certificates on Fund benefits and programs