Business Operations Manager (B2C Focus)

About The Role

We are seeking a high-performance Business Operations Manager to help scale our India operations and streamline workflows for our US residential solar company. The right candidate will bring a B2C or D2C background (ideally in residential solar, renewables, or another fast-growth consumer business) and be obsessed with speed, execution, and efficiency.

This role is about building structure fast — tightening processes, mapping systems, and creating SOPs that let us move quicker than the competition. You’ll work directly with the CEO to design and enforce workflows, align cross-department handoffs, and help turn strategy into execution across both India and US teams.

Key Responsibilities

• Scale & Speed
• Build out and optimize the India office to support rapid growth of US operations.
• Identify slow points and implement faster, cleaner workflows.
• Drive a culture of urgency and accountability across teams.
• Process & Workflow Design
• Map out processes for sales, operations, finance, installs, and customer lifecycle.
• Develop SOPs that make complex processes simple, repeatable, and fast.
• Ensure execution speed without sacrificing quality or compliance.
• Visualization & Systems
• Create org maps, pipeline flows, and system diagrams that teams can follow at a glance.
• Use tools (Lucidchart, Notion, Draw.io, etc.) to bring clarity and alignment.
• Cross-Department Execution
• Align India + US operations to ensure seamless handoffs (sales → ops → finance → installs).
• Hold department heads accountable for KPIs and timelines.
• Support leadership in turning strategic ideas into day-to-day execution.
• Team & Vendor Management
• Oversee a small team of specialists and coordinate with US leaders.
• Manage outsourced partners, freelancers, and vendors to deliver on time.

Who We’Re Looking For

• A builder + operator who thrives in fast-moving environments.
• Someone with a consumer-first mindset who understands how speed drives results in B2C.
• A visual and structured thinker who can simplify complexity.
• Preferred: MBA or Postgraduate degree in Business Administration, Operations Management, or Strategy.
• Alternate Fit: Bachelor’s in Engineering, Business, or related fields with significant operations/scale-up experience.

Requirements

Required Skills & Background

• B2C or D2C operations experience — ideally in residential solar, renewables, or another fast-paced consumer business.
• Proven ability to build SOPs, workflows, and systems that accelerate business performance.
• Strong background in process optimization, scaling, and operational excellence.
• Highly visual communicator able to design org maps, flows, and system frameworks.
• Comfortable leading across US + India time zones with clear, proactive communication.
• Track record of speed-focused execution in a scaling environment.

Benefits

• Competitive Salary (INR) aligned with market standards and experience.
• Performance-based appraisals for achieving growth and operational targets.
• Career growth & leadership exposure – direct collaboration with the CEO and US leadership team.
• Cross-border experience – work closely with US operations and gain international exposure.
• Learning & development support – opportunity to work on SOP design, scaling strategies, and process optimization in a high-growth environment.
• Collaborative work culture – fast-paced, startup-like environment where your ideas are heard and implemented.
• Long-term opportunity to grow with a company at the forefront of renewable energy.