Customer Onboarding Executive [Philippines]

Locad.com

Office

Metro Manila

Full Time

Onboard multiple clients simultaneously ensuring a smooth and seamless transition to LOCAD.

Collaborate with internal and external teams to implement client products and systems.

Conduct video call training sessions on our systems and processes with our clients.

Focus on the continuous improvement of onboarding content, guidelines and operational process to further optimize how we operate.

Identify gaps or opportunities to improve the client onboarding process.

Provide regular updates and reporting on status of assigned clients in the onboarding pipeline and projected completions.

Support the onboarding team with any other ad-hoc tasks as required

Ability to demonstrate high performance with minimal supervision

Strong verbal and written communications skills

Passion and enthusiasm for developing and building successful relationships with the client and other stakeholders

Strong attention to detail and prioritization skills in order to manage multiple tasks and onboarding multiple clients at the same time

Empathy and Patience

Annual Performance Bonus.

25 Days Pto

Hmo

Macbook

Annual learning and development budget.

We believe diversity and representation are key to creating not only a great product but also an amazing customer and employee experience. Fostering this starts with hiring; therefore, we do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, or any other aspect that makes you, you.