Client Relationship Manager

Company Description

About Us
Catch Vibe Voice is a dynamic and innovative company based in Cleveland, OH, specializing in delivering high-quality voice solutions and creative project management. We pride ourselves on fostering a collaborative and growth-focused environment where team members are empowered to excel and make an impact.

Job Description

Job Description:
We are seeking a proactive and dedicated Client Relationship Manager to join our team. The ideal candidate will serve as the primary point of contact for our clients, ensuring their needs are met and that they receive exceptional service. You will play a key role in strengthening client relationships, driving satisfaction, and supporting business growth.

Responsibilities:

• Serve as the main liaison between clients and internal teams.
• Develop and maintain strong, long-term client relationships.
• Understand client objectives and provide strategic guidance.
• Monitor client satisfaction and address concerns promptly.
• Collaborate with internal teams to ensure timely and high-quality project delivery.
• Identify opportunities to expand services and support client growth.

Qualifications

Qualifications:

• Bachelor’s degree in Business, Marketing, Communications, or a related field.
• 2+ years of experience in client relationship management or account management.
• Strong communication, problem-solving, and organizational skills.
• Ability to manage multiple clients and projects simultaneously.
• Detail-oriented with a focus on delivering exceptional client experiences.

Additional Information

Benefits:

• Competitive salary ($56k - $62k)
• Opportunities for professional growth and career advancement
• Collaborative and supportive work environment
• Paid time off and standard company benefits