Customer Support Assistant

Company Description

Golden Shift Solutions is a dynamic, Orlando-based company committed to delivering exceptional service solutions to our clients. Our team thrives on innovation, collaboration, and a dedication to excellence. We believe in empowering our employees, providing opportunities for growth, and fostering a supportive and professional work environment. Join us and be part of a company where your contributions truly make a difference.

Job Description

Golden Shift Solutions is seeking a highly motivated Customer Support Assistant to join our growing team. In this role, you will be the first point of contact for our clients, ensuring they receive prompt, professional, and effective support. You will work closely with multiple departments to resolve inquiries, provide solutions, and maintain strong client relationships.

Responsibilities:

• Respond promptly and professionally to customer inquiries via phone, email, and chat.
• Troubleshoot and resolve client issues efficiently, escalating when necessary.
• Maintain accurate records of customer interactions in the company CRM.
• Collaborate with internal teams to improve service quality and processes.
• Assist in training and onboarding new team members as needed.
• High school diploma or equivalent; Bachelor’s degree preferred.
• Proven experience in customer support or related roles.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Proficiency in Microsoft Office and CRM software.
• Competitive salary: $55,000 – $62,000 per year.

Qualifications

Additional Information

• Opportunities for career growth and professional development.
• Comprehensive health, dental, and vision coverage.
• Paid time off and holidays.
• Supportive and collaborative work environment.
• Full-time employment with stable scheduling.