2025-7748 Application Support

Company Description

AGSI was incorporated in April 2016. We are committed to supporting the goals of Arch divisions through exceptional service delivery. We pride ourselves on maintaining flexibility and responsiveness to adapt to business unit and industry demands while focusing on sound project management. We are dedicated to growing and developing our employees as we build strong teams with strategic leadership.

Job Description

The Application Support Analyst Level is responsible to operational support and management of various business applications across the enterprise.

This role will be responsible for monitoring, troubleshooting, upgrading and implementing carious software application for a thriving reinsurance company. This position will work in concert with IT team to ensure all applications are operating and running properly and serving the need of the business.

This role will need flexible work shift options to support teams in US, Bermuda, and Europe.

Job Responsibilities:

• Provide technical support on all internal and external applications.
• Ability to troubleshoot complex software related issues and resolve issues in a timely and efficient manner.
• Analyze, resolve and/or accurately reassign IT related problems and issues.
• Work cross-functionally on software implementation, upgrade, and change order projects.
• Document tasks/activities within the ITSM (i.e. Service Now, JIRA) system to ensure conformance with IT, SDLC, and security standards and requirements.

Qualifications

• Must have 3 or more years working with reinsurance software applications.
• Experience troubleshooting software applications.
• Excellent communication and verbal/written skills with the ability to interact with a diverse group of stakeholders.
• Software Implementation experience is a plus. Strong understanding of the Windows Operating System. Experience documenting processes and procedures as it pertains to software applications and implementations.
• Technical Skills: Application support, System Configuration Support, Windows Operating System, Active Directory (AD), Citrix, Microsoft Azure, Remote Support (Log Me In 123/Team Viewer)
• Good to have: Exchange/Outlook/Office 365, LAN/WAN Network Technologies, DNS/DHCP, Network Shared Drives / SharePoint

Additional Information

Bachelors Degree or any related field.