Outreach Coordinator

Who We Are:

24 Hour Home Care is a trusted in-home care company committed to making a positive impact in people's lives every day. For more than 15 years, it has delivered high-quality and personalized caregiving services to people of all ages and individuals with developmental and intellectual disabilities. Today, it provides caregiving services to more than 16,000 clients and employs more than 16,000 caregivers. By putting people first, striving for excellence, and investing in purposeful innovation, 24 Hour Home Care redefines what it means to care. Learn more at www.24hrcares.com.  

Who You Are:

You are a passionate and performance-driven team player, eager to take on a key role in our company’s growth. You embody Team 24’s Care & Compete Principles and Competencies: 

In the spirit of Own(ing) It With Courage, we encourage you to check out our Glassdoor Page to learn more about 24 Hour Home Care and to leave a review about your experience: 24 Hour Home Care: Glassdoor Page

Sound interesting? Read on for more details! 

The Role:

The Outreach Coordinator serves as the first point of contact for families referred by Regional Centers, ensuring a smooth and supportive start to services. This role coordinates all aspects of new consumer intake, maintains accurate records, and provides timely updates to families, providers, and Regional Center staff. By fostering strong relationships and collaborating with internal teams, the Outreach Coordinator ensures an efficient, high-quality experience for every new consumer.

Primary Responsibilities

• Serve as the initial contact for new families, responding to inquiries and guiding them through service onboarding.
• Coordinate services for new consumers referred by Regional Centers, ensuring referrals are addressed the same business day.
• Conduct and document intake processes, assign cases, and communicate consumer needs to Operations and Community Partnerships teams.
• Retrieve provider applications, assist families and providers through the process, and follow up to ensure timely completion.
• Track referral progress and maintain accurate records and metrics in Salesforce and related systems.
• Maintain open, professional communication with families, providers, and Regional Center staff to resolve questions and issues quickly.
• Support team initiatives and complete other duties as assigned to enhance service quality and operational efficiency.

This is a hybrid position, coming into the Roseville office 1x per week. 

WHAT YOU BRING TO THE TABLE:

• Skills

  Qualifications

• Strong interpersonal and communication skills for families, providers, and referral partners
• Excellent time management and organization to handle multiple referrals and follow-ups
• Problem-solving ability and resourcefulness in resolving intake or application issues
• Positive, energetic, and self-motivated approach to achieving service goals
• Attention to detail and discretion when handling confidential information
• Proficiency with Salesforce and related case management or communication tools
• 1–2 years of customer service or client support experience
• Reliable attendance and ability to work in a hybrid setting (on-site as scheduled or requested)
• WHAT WE BRING TO THE TABLE:

24 Hour Home Care is an Equal Opportunity Employer that is proud of its culture of diversity and inclusion.  Individuals seeking employment are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation.  Additionally, 24 Hour Home Care will consider qualified candidates with criminal histories in a manner consistent with the law.

Qualified applicants with criminal history will be considered for employment in accordance with California Fair Chance Act and the Los Angeles County Fair Chance Ordinance for Employers, ensuring individuals with criminal history have fair and equitable access to opportunities for gainful employment in the unincorporated areas of LA County. 

Upon review, should criminal history have a direct, adverse, and negative relationship, 24 Hour Home Care will conduct an Individualized Assessment and provide a Preliminary Notice of Adverse Action; specifying the laws or regulations that impose such restrictions.  At which point, 24 Hour Home Care will review the prospective hire’s written response and mitigating circumstances before making a final decision. Should withdrawal of a conditional offer of employment be determined, 24 Hour Home Care will provide a copy of the Second Individualized Assessment.

Individuals have the right to reach out to the LA County Department of Business and Consumer Affairs to file a complaint or if you require additional information.

• By Email: info@dcba.lacounty.gov
• By Web: https://dcba.lacounty.gov/contact-us/
• By Phone: (800) 593-8222

For California applicants: by applying for this position, you acknowledge and consent to the collection, use, and disclosure of your personal information in accordance with our privacy policy and the California Consumer Privacy Act (CCPA).

The expected California Pay Range for this position:$21.84—$23.89 USD