Customer Support Officer (FTC 12-15 months)

Company Description

At Skyborne, we’re more than just a Flight Training Academy, we are shaping the future of pilot training. In an industry that never stands still, we’re committed to staying ahead through constant innovation and improvement.

We are proud to operate three state-of the art training facilities. Our head office is based at Gloucestershire Airport, and to meet growing demand we have recently opened a second UK centre at Bournemouth Airport. We also offer training from our fair-weather base in Vero Beach, Florida.

Our fresh approach challenges the conventions of traditional training, helping us deliver real results for our trainees and airline partners. Whether you’re in the classroom, the simulator, or supporting behind the scenes, you will be part of a team driving change across every aspect of our academy.

At the core of Skyborne is a culture shaped by our values and pillars: we champion creativity in everything we do, foster a supportive, team-focused environment and set the bar high for quality and professionalism.

Our partnerships with major global airlines include British Airways, Jet2, Ryanair, DHL, TUI, Loganair amongst others.

Job Description

The role covers a range of tasks that demand attention to detail from administrative reception duties through to taking a lead on the presentation and maintenance of the site to deliver the highest service to customers and colleagues.

You will report to our UK Customer Support Manager who is looking for an organised, positive and conscientious individual with a 'Can Do' attitude. Candidates must also have exceptional people skills as you will be a key front facing element of our Flight Academy.

Duties Include:

• Day to day responsibility for leading new customers through the onboarding process including setting up customer’s accounts on our system, monitoring Trainees accounts prior to starting their training to ensure all relevant Certificates are in place
• Communicating the onboarding process at each stage sending the relevant emails to support this and dealing with all enquiries that may arise from this process. 
• Monitoring stock and inventory for stationery and equipment for flight bags
• Monitor trainee and staff uniform orders - record, track and update uniform orders and uniform deliveries liaising with the uniform supplier when required
• Daily monitoring and responding to email enquiries
• Communicating maintenance issues at Skyborne Accommodation and Flight Centre reported by trainees and staff to the Facilities Team. Monitoring progress, and communicate resolution back to trainees and staff as required
• Assisting with check-ins and check-outs of trainees at Skyborne Accommodation.
• Participating and assisting with event organisation to include induction days, open days, graduation events, airline visits, airline forums and university visits
• Offer administrative support to various teams within the organisation as required
• Develop key relationships both internally and externally to ensure customer expectations are met and exceeded

Qualifications

• Outstanding communication and interpersonal skills, both written and verbal, to deal effectively with internal and external contacts across all levels.
• Experience in a customer service/customer facing role.
• Ability to concentrate and work in a fast-paced environment.
• Strong Microsoft Office skills and experience.
• Able to work independently and as part of a team.
• Readily accepts changes and adjusts accordingly.
• Due to the travel requirements of the role, the successful applicant must hold a valid UK driving licence.

If you answered yes to all of the above, and can demonstrate experience of the responsibilities and tasks in the Job Description, then do apply so we can discuss this further.

Additional Information

Full Time - 40 hours, Monday - Friday 08.00-16.30. 

Fixed Term Maternity Cover 12-15 months

• Occasional weekend work.
• Uniform is provided for this role.

Salary £27,000 per annum

Benefits

• 25 days paid annual leave + 8 bank holidays (FTE)
• Pension scheme with enhanced employer contributions
• Private health care
• Enhanced Sick Pay
• Life assurance scheme
• Discounts with corporate partners
• Free on-site parking 
• Access to state-of-the-art training facilities and resources
• Opportunity to work with a dynamic and supportive team