LIVE Video Teller Supervisor

Summary:

We are looking for a driven, forward thinking Supervisor who can help develop training, procedures and quality assurance for our Bilingual LIVE Teller team in our Meadow Brook Office in Hoover, AL.

Essential Job Duties:

• Supervise a team of virtual tellers.  
• Contribute to scheduling efforts ensuring appropriate staffing levels during peak hours. 
• Support the staff by approving/overseeing transactions as needed.  
• Monitor CTR’s, SAR’s and REG CC Holds to ensure accuracy. 
• Assist Cash Balancing with machine outages 
• Ensure adherence to policies and procedures concerning teller functions. 
• Create and monitor service requests for any software or technical issues. 
• Perform simple maintenance functions when errors occur.  
• Conduct quality monitoring reviews and deliver results to employees for continued training opportunities. 

Minimum Qualifications:

• High school diploma 
• Excellent communication skills (written, verbal and presentation skills)
• Flexibility to work varying schedules when necessary 
• Excellent time-management skills 
• 2+ years of retail experience 
• 2+ years of banking and/or teller experience 
• 1+ year of demonstrated leadership experience