Senior Account Manager

Mirage is the leading AI short-form video company. We’re building full-stack foundation models and products that redefine video creation, production and editing. Over 20 million creators and businesses use Mirage’s products to reach their full creative and commercial potential.

We are a rapidly growing team of ambitious, experienced, and devoted engineers, researchers, designers, marketers, and operators based in NYC. As an early member of our team, you’ll have an opportunity to have an outsized impact on our products and our company's culture.

Our Products

Captions

Mirage Studio

Our Technology

AI Research @ Mirage

Mirage Model Announcement

Seeing Voices (White-Paper)

Press Coverage

Techcrunch

Lenny’S Podcast

Forbes Ai 50

Fast Company

Our Investors

We’re very fortunate to have some the best investors and entrepreneurs backing us, including Index Ventures, Kleiner Perkins, Sequoia Capital, Andreessen Horowitz, Uncommon Projects, Kevin Systrom, Mike Krieger, Lenny Rachitsky, Antoine Martin, Julie Zhuo, Ben Rubin, Jaren Glover, SVAngel, 20VC, Ludlow Ventures, Chapter One, and more.

** Please note that all of our roles will require you to be in-person at our NYC HQ (located in Union Square)

We do not work with third-party recruiting agencies, please do not contact us**

About The Role:

We’re seeking an experienced and strategic Senior Account Manager to be the founding member of our Account Management function. In this role, you’ll serve as a trusted advisor to a portfolio of customers, driving long-term success, retention, and revenue growth. You’ll own relationships, align our platform with evolving customer priorities, and collaborate cross-functionally to deliver measurable business impact. This is a high-visibility, high-impact role where your leadership will directly shape both customer outcomes and the future of our post-sales process.

Key Responsibilities:

• Build and expand executive-level relationships across a diverse portfolio of accounts, cultivating champions and influencing stakeholders to drive long-term growth.
• Lead renewals, negotiate complex agreements, and identify opportunities for expansion to consistently exceed revenue and retention goals.
• Develop strategies that accelerate adoption, deepen engagement, and deliver measurable business outcomes across post-sales accounts.
• Act as a trusted advisor by aligning our platform with evolving customer priorities and industry trends to maximize sustained value.
• Design scalable enablement programs and best practices that increase customer fluency and impact.
• Partner with cross-functional teams to deliver seamless, differentiated customer experiences.
• Represent the voice of the customer to shape product roadmap and go-to-market strategy.

Requirements:

• 7+ years of experience in Account Management or a strategic customer-facing sales role within B2B SaaS or technology.
• Proven success managing a diverse portfolio of accounts, tailoring engagement to business size and complexity.
• Strong track record of renewals, expansions, and sustained account growth.
• Trusted advisor with the ability to influence stakeholders at all levels and deliver measurable business outcomes.
• Skilled at balancing strategic, high-touch partnership with scalable, programmatic approaches in fast-paced environments.
• Exceptional communicator with strong negotiation skills and executive presence.
• Data-driven and strategic, adept at translating insights into scalable account growth strategies.

Benefits:

• Comprehensive medical, dental, and vision plans
• 401K with employer match

• Commuter Benefits

• Catered lunch multiple days per week
• Dinner stipend every night if you're working late and want a bite!

• Grubhub Subscription

• Health & Wellness Perks (Talkspace, Kindbody, One Medical subscription, HealthAdvocate, Teladoc)
• Multiple team offsites per year with team events every month

• Generous Pto Policy

Captions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Please note benefits apply to full time employees only.