Operations Manager, Picnic - Boston

Who We Are

At Picnic, we’re reinventing the way employees experience lunch at work. By partnering with top local restaurants and batching hundreds of orders, we make it easy for companies to offer high-quality, individually packed meals, without fees or tips. Our mission is to create a seamless, affordable, and joyful lunch experience that benefits both employees and employers.

About The Role

We're looking for an energetic, operations-loving Operations Manager to help grow Picnic’s presence in Boston. You’ll be the heartbeat of our local efforts, building strong relationships with restaurants, connecting with our eaters, and leading grassroots marketing to boost awareness and adoption.

This is a great role for someone early in their career (recent grads welcome!) who is organized, outgoing, and ready to hustle and make things happen.

What You’Ll Do

•  Build, manage, and continuously improve the process related to our order fulfillment service with an eye on efficiency and efficacy.
•  Hire and continually develop a happy, high-performing team of hourly staff who run the facilities and execute on the order fulfillment process.
• Maintain and manage adherence to SOP documentation on how to operate the facilities (cleanliness, customer service, etc.)
• Manage the P&L for each facility, setting up processes to ensure strong financial discipline, audit, and improvement on cost line items.
• Support the success of customers, including facilitating efficient onboarding, addressing onsite support issues, developing relationships with 3PLs, and working with sales to backfill vacant kitchens quickly.
• Communicate with stakeholders to shape product roadmaps, resolve escalated issues from internal teams, and escalate customer concern,s ensuring a strong customer feedback loop.

What we’re looking for

• Strategic Problem Solver: able to identify the root cause of a problem, prioritize how urgent/important it is, structure the key elements, and exercise sound judgment in solving it. Not scared by numbers (but doesn’t have to be a data scientist).
• Process Builder / Manager: able to build scalable, highly efficient solutions to complex problems, competent at managing and improving processes on an ongoing basis, and using data to monitor and improve performance.
• Real-time Operations Manager: able to scalably keep a finger on the pulse at all times, and when fires happen, able to be highly responsive, decisive, and exercise a strong bias to action to quickly, tactfully resolve issues.
• People Manager: employee-obsessed, understands what it takes to build, support, and lead a large, minimum-wage workforce and develop them into a highly motivated, happy, and high-performing team.

What Else You Need To Know

We’re looking for a dynamic, operations-focused Operations Manager to grow Picnic’s presence in Boston. This role is split between our Boston office and the field, combining in-office collaboration with time out in the community meeting people, building relationships, and growing Picnic’s local presence.