Employee Relations Manager

Kyo is a leading provider of therapy for individuals with autism. Our core service is Applied Behavior Analysis (ABA) therapy, a clinically proven form of therapy for autism.  We serve thousands of families across nine states and are growing rapidly to meet the need for services.  Each day, our team seeks to make every moment count for our clients and for each other. 

Kyo’s innovative and effective Administrative team works together to ensure the best possible experience for Kyo’s current and future clients and teammates.

 The Employee Relations Manager reports to the HR Director and serves as a primary point of contact for complex Behavior Technician (BT) employee relations issues, accommodations, and leave management across Kyo. This role partners with clinical leadership, managers, and employees to ensure consistent, compliant, and compassionate handling of employee matters. The role also supports HR operations through policy interpretation, issue resolution, and proactive training for managers.

• Salary Range: $85,000 – $95,000 DOE and Location
• While this is a remote role, you must reside in the metro areas of California or Texas

Why Kyo?

• Excellent opportunities for professional growth and competitive wages
• Vacation/Holiday pay
• 401k program
• Medical, vision, dental, and life insurance benefits
• Cell phone stipends
• Employee Assistance Program
• A supportive, team-based environment 
• A strong organizational culture of professional support and development

RESPONSIBILITIES (include, but are not limited to):

• Employee Relations
• Investigate and resolve employee complaints, grievances, and policy violations across Kyo, with primary employee relations focus on the BT population.
• Provide coaching and guidance to mentors, BCBA’s and TC’s on performance management, corrective action, and terminations.
• Maintain thorough, compliant documentation of all ER matters.
• Leaves, Workers Compensation & Accommodations
• Manage ADA interactive process from intake to resolution.
• Administer FMLA and state leave programs, ensuring compliance with all applicable laws.
• Coordinate return-to-work accommodations and light duty assignments.
• Oversee workers compensation case management in coordination with the HR Director.
• Policy & Compliance
• Ensure consistent interpretation and application of company policies.
• Assist HR Director in maintaining and updating company policies.
• Stay current with federal, state, and local employment laws; recommend policy/process updates as needed.
• Collaborate with the Compliance team to mitigate risks and ensure audit-ready records.
• HR Operations Support
• Serve as Tier 2 escalation for HR inbox inquiries.
• Oversee benefits enrollment and change process, from open enrollment to QLE changes and COBRA.
• Partner with the Payroll team on leave-related pay and final pay.
• Assist HR Director in automation and process improvement of HR processes using AI and other automation technologies.
• Track, report, and analyze trends in ER, leaves, and accommodations.
• Training & Development
• Assist HR Director and Training Department in refining and delivering Admin leadership training.
• Partner with the Talent Team on ongoing mentorship and advisory support for Talent Consultants (TCs).
• Serve as backup HR point of contact during HR Director absences.
• Manager & Employee Support
• Conduct manager training sessions on ER, leave policies, and workplace conduct.
• Support culture of fairness, accountability, and consistency across Kyo.
• Other Duties As Assigned

Qualifications And Skills:

• Bachelor’s degree in HR, Business, or related field (required).
• 7–10 years of progressive HR experience, with significant focus on employee relations, leaves, and accommodations.
• Strong competency in AI, data, and technology, including the ability to support the design and use of AI tools, collect and interpret data to inform decisions, and assist with the implementation, maintenance, and day-to-day administration of technology systems.
• Strong knowledge of federal and multi-state employment laws (ADA, FMLA, CFRA, FEHA, etc.) with particular understanding of California labor law.
• Experience conducting sensitive investigations and handling high-risk ER cases.
• Excellent written and verbal communication skills; ability to influence managers and gain trust.
• Healthcare or behavioral health industry experience preferred, but not required.
• HR certification (SHRM-CP, SHRM-SCP, PHR, SPHR) preferred.

Basic And Physical Requirements:

• While performing the duties of this job, the employee is required to sit; use hands to finger; handle; or feel/hold objects; reach with hands and arms; climb or balance; speak, hear, and smell. 
• Specific vision abilities required by this job include close vision, color vision, depth perception, and the ability to adjust focus. 
• The individual must be able to effectively work in a normal production environment where temperatures and noise levels may vary. 
• Generally, the incumbent must be able to sit and use a computer for extended periods of time.  
• Ability to read and interpret documents in the English language such as employee handbooks, training materials and procedure manuals.

Applications will be considered on a rolling basis and the start date will be as soon as possible.

To learn more about Kyo and the amazing work we do, visit our website: www.kyocare.com