Information Technology Support

Overview

Responsible for general technical support for students, faculty and staff of the Touro College of Osteopathic Medicine/ Imaging School (1000+ users).

Responsibilities

Responsible for general technical support, to include, but not limited to as much of the following as possible:

• Administers all smart-podiums, troubleshooting all Audio-Visual issues in lecture halls, labs and classrooms.
• Respond to service tickets.
• Performs installation, configuration, deployment and troubleshooting of desktop/laptop computers and peripherals.
• Administers Print Server and printing management software.
• Administers E-Mail listserv for faculty, staff and student body.
• Troubleshoots network (wired and wireless) related issues.
• Technical support for Medical Simulation Machines.
• Assists students and instructors with Canvas and clicker issues.
• Assist students with Exam issues.
• Troubleshoot Zoom issues.
• Other duties as required.

Qualifications

Education/Experience

• Bachelor of Science preferred.
• At least 3 years of IT experience required.

Knowledge/Skills/Abilities

• Demonstrated proficiency in communication (written and verbal) required.
• Customer service and team orientated required.
• A high degree of interpersonal competency: Professionalism, diplomacy, judgement and discretion required.
• Demonstrated ability to develop positive and cooperative relationships with students, faculty and colleagues required.
• Knowledge of networking, DNS, DHCP, LDAP, TCP/IP.
• Knowledge of Windows Workstations/Servers, Linux Servers (preferred) and Mac OSX.
• Knowledge of Microsoft Office Suite including Word, Excel, Power Point, Outlook.
• Basic understanding of Audio-Visual equipment.
• Ability to do internet research as necessary.

Working Conditions

• Ability to lift 10 lbs.

Maximum Salary

USD $50,715.00/Yr.

Minimum Salary

USD $40,572.00/Yr.