Applications Support Analyst

Company Description

Derex Technologies Inc specializes in providing IT consulting, staffing solutions and software services. Globally headquartered in Harrison New Jersey since 1996 Derex delivers the highest quality technology professionals and an array of customized IT talent solutions designed to improve productivity and drive results to global clients throughout North America.

With over two decades of unparalleled experience, Derex provides supports to its clientele, across such industries as Systems Integration, Banking and Finance, Telecommunications, Pharmaceutical and Life Sciences, Energy, Healthcare, Technology, Transportation, and local and federal Government agencies.

Job Description

Job Title: Applications Support Analyst

Duration: 6 months or longer

Remote

Overview

We are seeking an experienced Applications Support Analyst to provide technical and functional support for a suite of mission-critical and SaaS applications used across our financial services operations. The role requires strong analytical skills, hands-on troubleshooting expertise, and experience supporting portfolio accounting, trade execution, analytics, CRM, compliance, and financial reporting systems.

This individual will act as a key liaison between business users, IT, and vendors, ensuring the stability, availability, and optimization of Tier 1 and Tier 2 applications that are essential to firmwide operations. The role will also play a key part in the firm’s O365 migration and cloud adoption initiatives, ensuring smooth transitions for users and secure integration with other business applications.

Key Responsibilities

• Provide day-to-day production support for Tier 1 applications (APX, CRD, IHS Markit, BondEdge, Assette, Bloomberg) and Tier 2 applications (FactSet, Salesforce, Oracle G/L, Bloomberg Vault, StarCompliance).
• Support the firm’s O365 migration project, including Exchange Online, Outlook, Teams, OneDrive, and Azure AD integration.
• Assist with user onboarding, data migration, mailbox moves, and permissions management during the O365 transition.
• Monitor system health, scheduled jobs, and automated reporting tools (e.g., JAMS Scheduler).
• Troubleshoot, resolve, and escalate application and integration issues across portfolio accounting, trade execution, analytics, compliance, and CRM platforms.
• Partner with business teams (portfolio management, trading, compliance, accounting, client service) to understand requirements and deliver timely support.
• Coordinate with vendors (SS&C/Advent, Charles River, FactSet, Bloomberg, Salesforce, etc.) for issue resolution and system enhancements.
• Maintain user accounts, roles, entitlements, and ensure compliance with security and governance standards.
• Document processes, support playbooks, configurations, and user training guides.
• Participate in application upgrades, patches, migrations, and disaster recovery testing.
• Identify opportunities to improve processes, automation, and monitoring to enhance reliability and reduce manual effort.

Qualifications

• Bachelor’s degree in Computer Science, Information Systems, Finance, or related field.
• 3–7 years of experience in application support or business systems analysis, preferably in asset management or financial services.
• Hands-on experience with O365 migrations, including Exchange Online, Teams, SharePoint, and Azure AD integration.
• Strong familiarity with Tier 1 systems (APX, CRD, IHS MarkIt, BondEdge, Assette, Bloomberg).
• Working knowledge of Tier 2 systems (FactSet, Salesforce, Oracle G/L, Bloomberg Vault, StarCompliance).
• Experience with SQL queries, reporting, and job schedulers (e.g., JAMS).
• Strong troubleshooting, incident management, and vendor coordination skills.
• Excellent communication skills with the ability to interact effectively with both technical teams and non-technical business users.

Regards,

Manoj

Derex Technologies Inc

Contact : 973-834-5005 Ext 206

Additional Information

All your information will be kept confidential according to EEO guidelines.