WFM Reporting Analyst I-Grade B1

Overview

Reporting/Business Analyst

Responsibilities to include but not be limited to the following

Conduct data analysis, spot data trends, perform gap analysis, generate reports, and recommend improvements to current business metric collection process

Produce and deliver tracking and reporting for key KPI/SLA’s in the business

• Design key dashboards and scorecards for Senior Leadership and Business Unit (Team Leaders, Training Team, Quality Analysts/Analysts, etc.)

Perform ad-hoc data analysis to support the business initiatives

Create and maintain efficient and secure systems for recording data and producing relevant documentation

Maintain the daily relationship with the business intelligence supplier

• Seek opportunities to drive innovation and process improvement within the reporting spectrum

Recommended Qualifications

2-3 years of experience working in a reporting environment, with proven ability to deliver high quality & accurate reports within demanding timescales

Strong technical and numerical skills with advanced Excel skills

• Strong communication skills (both written and verbal) - ability to clearly communicate complex quantitative analysis in actionable insights

Detail-oriented and passion for problem-solving

Ability to work on own initiative or as part of a team

Knowledge of data tools