Operations Supervisor- Hardware

About The Role:

At Jackpot, our Operations team is vital to our success. We’re seeking a dedicated and passionate Operations Supervisor to support both our lottery ticket operations and our on-site equipment maintenance. This role is split evenly between overseeing daily operational workflows and leading hardware preventative maintenance. Reporting to the Operations Manager, this position is full-time and based on-site in Columbus, OH.

If you’re eager to grow your career in operations, enjoy working with both people and technology, and want to play a key role in the growth of a new business, this is the perfect opportunity for you!

Schedule: Hours are flexible and based on business needs.

What You'Ll Do:

Operations (50%)

• Lead and ensure successful day-to-day lottery processing operations by overseeing and training a team of Operations Associates.
• Serve as the first point of contact for Operations Associates, supporting escalations in the absence of the Operations Manager, including facility issues, product outages, and staffing gaps.
• Open or close the location following company procedures (including security protocols).
• Accurately and efficiently process customer orders to ensure a smooth and organized experience.
• Adhere to established operating procedures to maintain quality and consistency.
• If applicable, support the retail store, including processing transactions, overseeing inventory, maintaining organization, and keeping the store clean.
• Assist with special projects as required.

Hardware Preventative Maintenance (50%)

• Perform regular preventative maintenance and calibration on lottery processing equipment, printers, scanners, kiosks, and other operational hardware.
• Proactively monitor equipment health and performance, addressing small issues before they become major outages.
• Keep detailed logs of maintenance schedules, completed work, and outstanding issues.
• Coordinate with vendors and technical support teams for advanced repairs or parts replacements.
• Maintain spare parts inventory and ensure all equipment is updated and compliant with operational requirements.
• Train team members on basic troubleshooting and daily upkeep to reduce downtime.
• Provide ongoing recommendations to leadership on hardware upgrades, lifecycle planning, and efficiency improvements.

You Ideally Have:

• 1–3 years of supervisory/lead experience.
• Strong aptitude for technical troubleshooting and hardware maintenance.
• A minimum of a High School degree or equivalent.
• Must be 18 years or older.
• Willingness to work flexible hours, which may include extended shifts, nights, weekends, or holidays.
• Experience in fast-paced environments with both people and technology responsibilities.
• A self-starter with sharp attention to detail, able to prioritize and tackle tasks independently.
• Physical ability to stand and walk frequently and occasionally lift up to 25 lbs.

About You:

• You have grit, tenacity, and what people describe to be a “get it done” mentality. You don’t believe any task is too big or too small for you
• You are known for your ability to pivot on the fly with changing priorities and remain calm under pressure
• You don’t mind if there isn't an existing playbook for you to follow; you are resourceful and self-reliant
• Your team members describe you as available, helpful, and a problem solver. You feel proud when you’re able to help others succeed in their roles
• You have a high attention to detail and are organized in how you work and get things done
• You fully own and are committed to your work. You don’t believe in cutting corners and it shows in the quality of your work

One of Jackpot’s core values is Lifelong Learning. We don’t believe we are ever finished products and strongly believe in growing and developing to improve ourselves. If what you’ve read so far sounds exciting but your experience doesn’t quite match what we’re looking for, we strongly encourage you to apply anyway! We are committed to building a diverse, inclusive team where everyone can feel proud to contribute to.

What We Can Offer:

• $19-$24/hr hourly pay rate 
• Benefits on par with leading, progressive tech companies (think 100% employee-only coverage, monthly HSA contribution, etc.)
• 401(k)
• PTO/Sick Time
• Dedication to Lifelong Learning through our Monthly Speaker Series
• Monthly cultural and social events
• A culture of trust and accountability

#Li-Onsite