Senior Account Executive

Overview

About ibex Wave iX:Wave iX is the AI-powered innovation arm of ibex, dedicated to transforming customer experience (CX) through intelligent automation. Our enterprise-grade solutions include AI Virtual Agents (voice, email, chat) and Real-Time Translation that drive efficiency, scale, and measurable business impact.

Role Overview:ibex is seeking a highly motivated Senior Account Executive to join our Wave iX team. This role is focused on growing revenue across enterprise accounts by delivering cutting-edge AI solutions in CX. The successful candidate will be skilled in consultative enterprise sales, passionate about AI-driven customer engagement, and adept at navigating complex client environments.

Responsibilities

Responsibilities:● Drive new business and expand existing enterprise relationships.● Manage the complete sales cycle from prospecting to close.● Understand client CX ecosystems and challenges to position Wave iX solutions effectively.● Sell across multiple solution areas: AI Virtual Agents (voice, email, chat), Real-Time Translation, and CCaaS platforms.● Run targeted sales plays and campaigns to generate qualified pipeline and accelerate deal cycles. Work experience with tools such as Salesloft or Outreach● Partner with internal solution and delivery teams to ensure client success.● Consistently achieve and exceed sales targets and pipeline goals.● Represent ibex Wave iX at client meetings, industry events, and executive forums.

Qualifications

Qualifications:● 5+ years of enterprise sales experience in SaaS, AI, or CX solutions.● Familiarity with CCaaS solutions and contact center technologies.● Previous experience with telephony platforms such as Genesys, NICE, Avaya, Five9, or similar.● Exposure to AI CX solutions such as Amazon Connect, Google CCAI, or IBM WatsonX.● Proven ability to exceed quota and grow enterprise accounts.● Strong communication, presentation, and relationship-building skills.● Self-starter, comfortable in a fast-paced, entrepreneurial sales environment.● Ability to travel as needed.