IT Technical Support Analyst II - Public Safety Field Support

Pay Range: $38.97 - $50.66 hr. | $81,057 – 105,372 annual compensation

Job Posting Closing on: Monday, September 29, 2025 📅

Workdays & Hours: Workdays & Hours: FLSA Exempt position. Schedule may vary based on operational needs. Some positions may be assigned to a 4/10 or 5/8 workweek. All roles participate in a 24/7/365 on-call rotation with 1-hour response times.

Benefits for this position include: 11 Paid Holidays, Medical, Dental, Vision, Paid Time Off, Pension Plan, Professional Development Opportunities. Find Out More!

The City of Fort Worth is one of the fastest growing large cities in the U.S. Our employees serve the needs of over 1,000,000 residents, promoting our values of exceptional customer experience, mutual respect, embracing our diversity, continuous improvement, ethical behavior, and accountability. 🌆

An IT Technical Support Analyst II - Public Field Support position is available with the City of Fort Worth IT Solutions’ new Public Safety Field Support division. The Public Safety Field Support team provides end-user technical support to the City of Fort Worth’s first responders, including Police, Fire, and Emergency Medical Services personnel. The team ensures the reliable operation of field-deployed technology used by public safety professionals, delivering responsive service to support mission-critical operations in dynamic environments.

Minimum Qualifications:

• Associate’s degree from an accredited college or university or two (2) years of major course work in Computer Science or a related field
• Two (2) years of experience in computer-related positions such as operating systems, networking, or database administration
• Minimum of one (1) certification specific to the Technical Support Division
• Valid Driver’s License
• Candidate selected for hire must pass a CJIS background check (see below for details)

Preferred Qualifications:

• Bachelor’s degree preferred
• CompTIA A+ Certification
• Experience supporting 24/7 Public Safety end users (Police, Fire, Emergency Medical Services)
• Experience with mobile data computers (MDC’s)
• Experience with City of Fort Worth end user support tools

The IT Technical Support Analyst II - Public Field Support job responsibilities include:

• Support of Public Safety end users, tools, and devices
• Participation in the on-call rotation
• Work with other ITS teams to deliver excellent customer service
• Maintain accurate documentation in the City service management systems and knowledge bases.

Working Conditions and Physical Demand

Depending on assignment, positions in this class typically require touching, talking, hearing, seeing, grasping, standing, stooping, kneeling, crouching, reaching, walking, repetitive motions, climbing, balancing, pushing, pulling and lifting.

Light Work – Depending on assignment, positions in this class typically exert up to 20 pounds of force occasionally, up to 10 pounds of force frequently, and/or a negligible amount of force constantly having to move objects. If the use of arm and/or leg controls requires exertion of forces greater than that for the Sedentary Work category and the worker sits most of the time, the job is rated Light Work.

Criminal Justice Information Systems (CJIS) Background Check

Applicants for this position must pass a Criminal Justice Information Systems (CJIS) fingerprint-based background check and maintain CJIS eligibility.  Due to CJIS requirements related to system access, the following will result in being disqualified for this position:  Felony Convictions, Felony Deferred Adjudication, Class A Misdemeanor Conviction, Class B Misdemeanor Convictions in the last 10 years, Class A Misdemeanor Deferred Adjudication, Class B Misdemeanor Deferred Adjudication in the last 10 years, an Open Arrest for Any Criminal Offense (Felony or Misdemeanor), and ALL Family Violence Convictions regardless of class.

Apply Now! Come be part of something special in Fort Worth. 🌟

Conditions Of Employment

The City of Fort Worth is proud to be an Equal Employment Opportunity employer.  It is the policy and practice of the City to recruit, hire, train and promote a diverse workforce without regard to race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, parental status, military service, or another non-merit factor.

The City of Fort Worth is committed to full compliance with the Americans with Disabilities Act. Reasonable accommodations may be made to enable qualified individuals with disabilities to participate in the job application or interview process and to perform essential job functions.

Candidates who do not meet the Education requirement, may be considered if they have more relevant work experience than the position requires. Those selected for employment will be required to pass Pre-Employment checks depending on the position requirements. Those could include, but are not limited to: criminal background check, drug screen, education verification, etc. criminal convictions will be considered on a case-by-case basis. Employees are paid by direct deposit only.