Technical Support Engineer (Guadalajara)

TurnKey Lender is a provider of award-winning AI-based loan origination and management software that is changing how businesses everywhere succeed. The company puts lending software in the hands of businesses of all sizes, using proprietary technology that securely digitizes every step of credit management and the loan lifecycle. Lenders who use TurnKey Lender speed up loan decisioning and origination by means of AI-powered scoring models and business rules that increase portfolio profitability by 49%, increase operational efficiency, customer satisfaction, and client lifetime value.

The Results So Far:

• We have over 100 banking and non-banking customers in 28 countries 
• We won multiple Lending Industry Awards
• Triple digit % revenue growth year-on-year 

We enable people to do great work and develop professionally. We created the naturally evolving environment where our people are happy to work together, where different skill sets are matched to complement each other. 

You can expect a real investment in your and your team’s professional growth. Dedication to crafting a strong, career advancement opportunities to those seeking to take their careers to the next level. 

*Please note this position will be onsite based in Guadalajara, Mexico*

The TurnKey Lender Technical Support Team is looking for a technical support engineer to be part of the existing global enterprise support team. Our products for Enterprise level accounts require significant amounts of customization. And as a result, our support team requires flexible and knowledgeable engineers, able to read and comprehend architectural documents, to perform Level 3 support activities. These activities include technical analysis, troubleshooting, issue validation, corrective actions, documentation, and appropriate customer communications.  We operate a 24x7 support schedule with initial response, issue update and resolution KPIs.  The necessary requirements are as follows:

Requirements:

• BS/BA in Computer Science, Engineering, or a related field
• Excellent communication skills
• Expert knowledge of SQL, MSSQL, (testing required)
• Technical Support Experience
• Knowledge of coding languages (e.g. C#, .Net, Python)
• Experience in SOAP/REST APIs
• Ability to learn new technologies quickly
• Resourcefulness, troubleshooting aptitude and organized
• Attention to detail
• Sense of ownership within team atmosphere

Responsibilities:

• Understanding customer challenges and key business goals through monitoring, discovery calls, discussions, and workshops
• Represent the customer to management, internal development and deployment teams
• Manage requirements by creating use cases, specifications (including RTM, BRD, SRS, FRS), UML diagrams, wireframes, etc.
• Knowledge of coding languages (SQL, MySQL, MSSQL, C#, .Net) and frameworks/systems (AngularJS, Git)
• Work with developers to design algorithms and flowcharts
• Document change requests from the client and explain the approved change requests to development teams
• Troubleshoot, and upgrade existing business process
• Gather and evaluate user feedback
• Recommend and execute improvements

TurnKey Lender is proud to be an equal opportunity employer. We consider qualified applicants without regard to race, color, religion, sex, national origin, sexual orientation, disability, gender identity, protected veteran status, or other protected class. If you need any assistance or accommodations due to a disability, please contact us.