German Speaking Customer Support (live chat)

Hi there! We’re CyberCare - part of Tesonet Accelerator -  a customer care company for global tech brands. We combine AI-powered automation with a human touch to create smooth, stress-free experiences for millions of technology users worldwide. With 450+ professionals on board, we make tech-world easy - one customer at a time.
As a Customer Success Manager, you’ll be on the front lines of creating great customer experiences for top tech brands like NordVPN, Surfshark and Saily. Whether it’s solving an issue, answering a question, or just making someone’s day easier, you’ll be doing it with the help of smart tools and an even smarter team. 

Your Day-To-Day

• Support NordVPN customers via live chat. No phone calls over here! 
• Troubleshoot tech issues and help with billing inquiries. 
• Make customers happy by resolving their concerns.
• Turn users into fans through top-notch support.
• Bring empathy, patience, and a positive vibe to every interaction.

What We Expect From You

• Fluency in English and German. 
• Basic know-how of Windows/MacOS.
• Confidence in multitasking and providing technical support.
• A calm, customer-first mindset - even under pressure.
• Positive, proactive, and motivated attitude.
• Flexibility to work in rotating morning, midday and evening shifts 32 hours/week or 40 hours/week.
• Ability to work on-site from our office in Vilnius.

To be considered, non-citizen applicants must already hold the necessary legal authorization (a valid permit) to work in Lithuania.

What We Offer

• Smooth start in tech with onboarding & mentorship.
• Work with world-known products & smart tools.
• Flexible shifts for students & night owls alike.
• Office in Cyber City + option to work from home twice a week.
• Clear growth path - move into Product, AI, Marketing & more.
• Fun team, regular events & team building activities.
• Gross salary - 1500 - 1980 EUR/month (base salary 1500 EUR/month plus performance bonus up to 480 EUR/gross) + annual salary reviews.
• Health insurance & plenty of extra perks.