Key Account Manager

Founded in Japan in 1887, Kao is passionate about making a difference in people’s lives with our high-quality products and services to create a Kirei Life for all – a beautiful life that respects the needs of our consumers and customers as well as the planet. We never compromise on quality and craft our products with care for the consumer and the environment.  As a company driven by purpose and strong corporate values, we pride ourselves to be listed among the World´s Most Ethical Companies since 16 consecutive years. Our corporate philosophy, the Kao Way, guides us in everything we do – acting with integrity, courageously driving innovation, and treating each other with trust and respect.

Reporting to the National Sales Manager Prestige Brands, the Oribe Key Account Manager will be responsible for Prestige, Luxe and Expert Tier Oribe accounts, ensuring growth and sales targets are met to deliver the commercial plans of the Oribe brand.

You will lead customer Joint Business Planning Meetings and ensure execution in collaboration with the multifunctional Oribe team, including Sales and Education, working in line with the brand strategy.

This will involve planning and supporting bespoke customer education and marketing campaigns, bringing to life the customer and brand key focus areas with Oribe. You will also collaborate with, support, and where possible recommend and discuss Goldwell Colour, introducing Oribe salons to Goldwell and encouraging joint working.

Key Requirements:

• Plan, build and execute individual customer plans, delivering a best-in-class customer experience by partnering closely through Joint Business Planning and utilizing all internal teams. Build strong relationships with each account, being their go-to partner for Oribe.
• Financial – on-target budget achievement for key accounts. Create and deliver annual salon contracts to exceed all sales targets and objectives as set. Achieve ongoing monthly and annual promotional and distribution goals. This will be measured by year-over-year (YOY) growth.
• Grow productivity of each account as set via education, product distribution and events. Continuously seek out and open new accounts according to distribution targets set. Process all orders plus update all required business information on a regular basis.
• New Business and Social Selling, along with prospecting the right accounts in your assigned region. Dedicate specific days to seek out growth opportunities by identifying suitable Oribe accounts for acquisition

What You’Ll Need:

• Sales certifications and ongoing professional development are highly valued, including programs such as GAP Partnership, negotiation skills, and Social Selling.
• Commercially astute with 3–5 years of sales experience, ideally within the luxury or professional hairdressing sector (B2B experience preferred). Retail experience or a strong understanding of the salon industry is a plus.
• Proficient in Microsoft Excel, PowerPoint, and Business Intelligence (BI) tools.
• Skilled at identifying and targeting new market opportunities.
• Able to build and maintain strong, lasting relationships with internal teams and external clients.
• Self-motivated, committed, and enthusiastic, with the ability to perform well under pressure and meet deadlines.
• Effective communicator, able to motivate both team members and clients.
• Experienced in delivering training and coaching team members to meet company standards.
• Excellent decision-making and problem-solving skills, ensuring clarity and effectiveness.
• Comfortable using social media and Social Selling techniques to enhance brand awareness.
• Confident in presenting to small and medium-sized groups.

How we work: Having been selected among the World´s Most Ethical Companies for 16 consecutive years, we are a company with a purpose and strong corporate values. We never compromise on quality and craft our products with care for the consumer and the environment. At Kao, each employee can actively shape their job and their career. We work collaboratively to achieve our common goals, always aiming to deliver the best for our customers.

What we offer: A friendly and flexible work environment with competitive salaries, benefits package, ongoing development and the opportunity to enhance your skills and deliver tangible results. At Kao your voice will be heard. Your opinion really counts. We believe that change comes from taking opportunities into your own hands, so we value and reward entrepreneurial thinking and innovation.

Hiring Process: Kao embraces the diversity and the individual personalities of its people because we believe it is diversity that makes us strong. This is why we welcome applications from all areas of the global community. 

Want to learn more: If you feel you are as unique as our products and want to find out why 33,000 people across the globe opted for a career with us please visit our Americas website (https://www.kao.com/americas/en/) or EMEA website (https://www.kao.com/emea/en/)

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