Business Manager - COO Strategy Office

As a Business Manager in the COO Strategy Office, you will operate at the intersection of strategy and execution. Acting as a trusted advisor to the Head of COO Strategy Office, you will ensure seamless preparation and delivery of the COO agenda, from management team meetings to global offsites. You will manage communications, presentations, and follow/ups with precision, enabling predictable, transparent, and impactful decision-making at the highest level.

You will also be the linking pin for key partners like Corporate Communications, Corporate Secretariat and other MBB and COO business managers to drive effective collaboration and delivery of work where needed.

This position provides a broad insight across the global ING organisation and requires someone who combines common sense, curiosity and maturity with excellent judgment, a large range (no task is too small to be performed with excellence), discretion (you will handle highly confidential and privileged information) and integrity. The ideal candidate is a self-directed executor who helps orchestrate progress silently but effectively behind the scenes. Strong communication skills are a must as well as being comfortable with ambiguity

The team
You will join a small, high-impact team at the heart of the COO Strategy Office, working closely with the Head of Strategy Office, the Global COO, and senior leadership across the organisation. This role will give you a unique vantage point across ING, exposure to decision-making at the top, and opportunities to build strong networks both within and beyond the COO domain.

Roles And Responsibilities

• Advise and support the Head of COO Strategy Office/Global COO in the execution of the long and short term agenda.
• Pro-actively provide the Head of COO Strategy Office and Global COO with insights, observations and key talking points for his meetings, bilas with his MT members and for his business visits.
• Lead the target setting process, including mid-year and year-end reviews for Global COO and MT COO.
• Prepare COO presentations for events like town halls, leadership councils, and internal/external stakeholder meetings.
• Prepare meetings, calls and offsites, in terms of content and organisation, and ensure proper follow up.
• Ensure that key decisions are documented, accountabilities are clarified and delivery towards decisions is actioned upon and monitored.
• Support the quarterly performance reviews.
• Facilitate communication and collaboration in and beyond the COO domain by constantly connecting the dots, share information and be in regular contact with key stakeholders.
• Partner with corporate staff departments and other business managers to drive ING’s key priorities.
• Take on ad hoc projects as required.

How To Succeed

We hire smart people like you for your potential. Our biggest expectation is that you’ll stay curious. Keep learning. Take on responsibility. In return, we’ll back you to develop into an even more awesome version of yourself.

• Strong strategic and analytical thinking, with the ability to translate complex topics into clear, actionable insights.
• Excellent communication skills – concise, impactful and adaptable to senior audiences
• Proven ability to build trust, manage sensitive information with discretion, and work seamlessly with senior stakeholders
• A proactive, structured, and resilient mindset, comfortable navigating ambiguity while keeping delivery on track
• The ability to work independently while fostering collaboration across teams and functions.
• Rewards and benefits
• We want to make sure that it’s possible for you to strike the right balance between your career and your private life. Find out more about our employment conditions.

The benefits of working with us at ING include:

• Job scale 11 ( 5,485.70 - 8,828.03)
• 25-28 vacation days depending on contract

• Pension Scheme

• 13th Month Salary

• 8% Holiday Payment

• Hybrid Working

• Personal growth and challenging work with endless possibilities
• An informal working environment with innovative colleagues

About us
Curious about how ING empowers people and businesses to move forward? Discover what we do and what we can offer you.

Questions?
Contact the recruiter attached to the advertisement. Want to apply directly? Please upload your CV and motivation letter by clicking the ‘Apply’ button.