Commercial Director

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About The Location:

Located in the vibrant heart of Hanoi, Four Seasons Hotel Hanoi at Hoan Kiem Lake offers an unmatched blend of luxury, history, and culture. Situated on the banks of the legendary Hoan Kiem Lake, a treasured symbol of Vietnamese heritage, the hotel is surrounded by the capital’s bustling Old Quarter and the French Quarter's timeless elegance.

Guests can immerse themselves in the rich tapestry of Hanoi’s past while enjoying convenient access to iconic landmarks, art galleries, local markets, and high-end boutiques. Whether wandering through centuries-old streets, discovering hidden cafés, or experiencing the warmth of Vietnamese hospitality, the location of Four Seasons Hotel Hanoi provides an ideal gateway to explore the city's dynamic energy and serene beauty.

This prestigious property is poised to become a beacon of sophisticated luxury in Hanoi, with a design inspired by local culture and a commitment to delivering unparalleled experiences that celebrate the destination.

Four Seasons Hotel Hanoi at Hoan Kiem Lake

Are you ready to lead an iconic property in the heart of Hanoi, where culture, tradition, and modern luxury converge? As Commercial Director of Four Seasons Hotel Hanoi at Hoan Kiem Lake, you will helm a team of exceptional professionals dedicated to delivering the legendary Four Seasons experience.

About Four Seasons

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.        

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About The Role

As Commercial Director for Four Seasons Hotel Hanoi at Hoan Kiem Lake, you will be a key member of the Planning Committee, reporting directly to the General Manager and responsible for all commercial functions of the hotel. You will lead Sales, Marketing, Revenue Management, Reservations, Catering, and Public Relations, driving strategies that maximise revenue, profitability, and market share. With a clear focus on results, you will also be an ambassador of the Four Seasons brand, ensuring our positioning in the Hanoi market reflects both excellence and authenticity.

This role requires a visionary leader who can inspire teams, build trusted partnerships with ownership and corporate colleagues, and translate market insights into actionable strategies that strengthen Four Seasons Hotel Hanoi’s reputation as a market leader in luxury hospitality.

What You Will Do

• Lead and Inspire: Direct a multidisciplinary team across Sales, Revenue, Marketing, Reservations, Catering, and Public Relations, fostering a collaborative, high-performance culture.
• Shape Commercial Strategy: Partner with the General Manager, Planning Committee, and corporate teams to align business objectives with revenue-generating strategies and growth initiatives.
• Optimise Revenue: Oversee pricing, distribution, and revenue management strategies to maximise RevPAR, profitability, and competitive performance.
• Drive Business Development: Lead strategic sales initiatives, manage key accounts, and strengthen partnerships in corporate, group, and leisure segments.
• Advance Marketing and Communications: Develop and execute an integrated marketing and communications plan, leveraging both digital and traditional channels to drive awareness and preference.
• Strengthen Brand and PR: Champion the Four Seasons brand voice, overseeing public relations strategies and partnerships to enhance the hotel’s reputation locally and globally.
• Analyse and Adapt: Monitor market trends, competitor positioning, and customer engagement to identify opportunities and ensure sustained leadership in the luxury segment.
• Represent the Hotel: Build trusted relationships with ownership, corporate stakeholders, and industry partners; represent Four Seasons Hanoi in commercial forums and key markets.

What You Bring

• Bachelor’s degree in Business, Marketing, or Hospitality Management; a postgraduate qualification is an advantage.
• Minimum of five years’ experience in a senior commercial leadership role within luxury hospitality; prior Four Seasons experience is highly valued.
• Proven track record in driving revenue growth through Sales, Marketing, and Revenue Management.
• Strong understanding of distribution channels, digital marketing strategies, and revenue optimisation tools.
• Solid knowledge of the regional and international luxury travel markets; Vietnam or broader Southeast Asia experience is an asset.
• Exceptional leadership skills with the ability to inspire and develop diverse teams, fostering collaboration and accountability.
• Strong financial and analytical acumen with the ability to interpret data and translate insights into action.
• Outstanding communication and presentation skills, with fluency in English; additional language skills such as Mandarin or Vietnamese are advantageous.
• A creative, forward-thinking mindset with the ability to innovate within a structured global brand environment.
• High degree of professional integrity and adaptability, with a hands-on approach to execution.
• Flexibility to travel to key feeder markets and represent the hotel as required.

What We Offer

• Competitive salary and a comprehensive benefits package.
• Opportunities for professional growth and development, with access to world-class training programs.
• Complimentary stays at Four Seasons Hotels and Resorts worldwide.
• Complimentary dry cleaning for business attire.
• Complimentary employee meals.

Join Our Journey

Are you ready to redefine luxury hospitality in one of Asia’s most captivating destinations? Be part of a global family that celebrates innovation, collaboration, and excellence.

• Learn more about what it’s like to work at Four Seasons:
• Four Seasons Careers
• LinkedIn - Four Seasons Hotels and Resorts
• Important Note
• The successful candidate must hold or obtain proper work authorization for the country in which this position is located.