Customer Experience Consultant | S1 | South East & South London | Tunbridge Wells

Customer Experience Consultant | S1 | South East & South London | Tunbridge WellsCountry: United Kingdom

Join Our Community:

We are currently recruiting Customer Service colleagues, with a starting salary of £27,316 per annum, this is made up of a base salary of £25,136 along with an additional £500 flexible benefit and up to a £1680 discretionary performance related.

Life in our branches is busy, fast-moving, demanding but always rewarding. You’ll be at the heart of the action – acting as the friendly face and voice of Santander.  

Just as no two customers are the same, no two days will be either. Whether you’re helping a customer face to face or on the phone - opening an account, moving some money or getting access to specialist advice, you’ll play a vital role in their life plans. You’ll also have a great team around you – and what could be more rewarding than that?  

You’ll be totally flexible in your approach and comfortable in undertaking a broad range of activities. This means not limiting your time and focus on one particular element of your role. You’ll thrive on the variety this gives you and take satisfaction for operating in a multi-skilled environment.  

The Difference You’Ll Make:

• Listening to, understanding and anticipating customers financial needs  
• Presenting options and solutions across a range of products and services with a primary focus on digital first  
• Answering customer calls into our contact centre  
• Developing meaningful relationships with customers, and working with colleagues to look after their day-to-day and long-term needs  
• Helping us be a bank that’s simple for colleagues and customers to deal with  

What You’Ll Bring:

• Proven ability to deliver an outstanding consultative customer experience having explored a customer’s needs
• Excellent listening, numeracy skills and communication skills, both face to face and over the phone 

It would also be nice for you to have:

• A real desire to go above-and-beyond for customers
• Effective team working skills with a flexible, can-do approach to work
• Openness to a broad range of activities, even if outside of business expectations
• Ability to grow, adapt and change accommodating business needs and priorities

What else you need to know:

• This role is based within our Tunbridge Wells Branch
• This is a permanent role, and the working hours will be Full Time, 35 hours per week, between the hours of Monday – Saturday, 8am – 6pm

Inclusion:

At Santander we’re creating a thriving workplace where all colleagues feel they belong and are supported to succeed.  We all help to make Santander a workplace that celebrates diversity and attracts, retains and develops the most talented and committed people through living our values of Simple, Personal, and Fair.

How we’ll reward you.

As well as a salary, we offer a wide range of benefits that you can choose from and tailor to your needs.  For part-time / contract roles, your salary, bonus (where eligible) and certain benefits will be prorated to reflect your working hours / contract duration.

• Starting Salary of £25,136 and a £500 annual cash allowance to spend on our great range of benefits 
• 25 days’ holiday plus bank holidays, which increases to 26 days after 5yrs service, with the option to purchase up to 5 contractual days per year
• We put 8% of salary into your pension, even if you don’t contribute yourself. We’ll pay in up to 12.5% of salary, if you contribute as well, and you can take some of our contribution in cash if you prefer
• Protection for you and your family, with company-funded death-in-service benefit and income protection insurance, and the option to take advantage of discounted rates for additional life assurance and critical illness cover
• Support your favourite causes through charitable giving and our community partnerships
• Share in Santander’s success by saving or investing in our share plans 
• 24/7 access to an online employee discount platform including retailers, entertainment, eating out, travel and more
• As a Santander UK employee, you are able to request staff versions of our products like our Edge Current Accounts and Credit Cards with no fees, as well as apply to many other deals and discounts in Santander products and services
• Eligible for a discretionary performance-related annual bonus
• Voluntary healthcare benefits at discounted rates. Including: medical insurance, dental insurance, and health assessments
• Free access to a range of digital health services, including GP
• Free access to wellbeing apps and up to three weekly online classes

Learn more about our benefits and family friendly policies

Right to work in the UK:

• Every individual must have the right to work in the UK to commence employment with Santander either by way of nationality, visa or work permit. If you do require a working visa / permit this will not influence our decision on whether to progress your application. However, if you do not have a right to work, or an application for a working visa / permit is unsuccessful, Santander will not proceed with your application and will withdraw any conditional offer previously made.

What To Do Next:

If this sounds like a role you’re interested in, then please apply.

If there’s anything we can do in the recruitment process to help you achieve your best, get in touch. Whether it’s a copy of our application form in another format or additional assistance, we’re available through email. You can contact us at

Resourcing@Santander.Co.Uk.

Additional Information:

We welcome applications on the understanding that, should you be offered this role, there may be no relocation package available. Santander will pay the employer mandatory government fees that are required to pay in connection with visa sponsorship.  You may be liable for your own personal employee immigration  and relocation costs.