Associate Director of IT Operations

Job Posting Title:

Associate Director of IT Operations

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Hiring Department:

University Housing and Dining

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Position Open To:

All Applicants

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Weekly Scheduled Hours:

40

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Flsa Status:

Exempt

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Earliest Start Date:

Oct 09, 2025

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Position Duration:

Expected to Continue

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Location:

UT MAIN CAMPUS

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Job Details:

General Notes

BENEFITS: UT Austin offers a competitive benefits package that includes:  

• 100% employer-paid basic medical coverage 
• Free Capital Metro bus rides

• Retirement Contributions

• Paid vacation, sick time, and holidays  
• Career growth & professional development

Please visit our Human Resources (HR) website at https://hr.utexas.edu/  to learn more about the total benefits offered when you join our team!

Purpose

The Associate Director of IT Operations for University Housing and Dining (UHD) provides strategic and operational leadership across various high volume IT functions, including help desk support, server and application administration, and security systems. Ensures the delivery of reliable, secure, and user focused technology supporting various units and operations across UHD, including 24/7 residence halls and dining units. Leads a team of IT professionals, fosters innovation, and collaborates with stakeholders to align IT services with business needs.

Responsibilities

• Oversee the IT Help Desk for University Housing and Dining (UHD). Includes Desktop Support for UHD employees, including but not limited to: software installations, troubleshooting issues, authorizations, etc. Includes working with and managing UHD devices, which includes desktops, peripherals, mobile devices, phones, and other assorted hardware.  Ensure support requests are properly tracked and documented via UHD Ticketing system. Ensure high standards of security across all support requests. Collaborate with UHD stakeholders to understand strategy, end-user and department needs, then develop and drive a services/support strategy.to meet those needs. Provide innovation and leadership in the selection, implementation and use of tools and best practices.
• Oversee the Server and Applications Administration team for UHD. Oversee the UHD physical and virtual servers and the applications running on them. Lead the Applications Administration team, which includes but is not limited to, Housing Software, Point of Sale Software, Virtual Desktop Software, and Food Management Software. Ensure smooth operations while adhering to all UT security standards. Anticipate internal client needs, propose alternative business solutions, and continually seek opportunities to increase internal client satisfaction and strengthen relationships. Collaborate with the team to identify training resources for team members and customers.
• Manage and lead a team of full time IT Professionals that focus on technical support and systems administrations.  This includes, but is not limited to IT Managers, System Administrators and various technical support roles.   Hire, train,  and evaluate staff performance.  Provide leadership that encourages a user-focused mindset, promotes approachability and professionalism, and drives the development of innovative solutions. Maintain high standards of communication with staff and customers. Display excellent organizational skills, and an ability to prioritize and manage multiple concurrent assignments. Perform other managerial/administrative duties as required.  
• Collaborate with IT Director to support the strategic planning and execution of department goals, ensuring alignment with department priorities and technological advancements.  Serve as the backup to the IT Director, assuming leadership responsibilities in their absence. This includes but is not limited to providing strategic direction to overall IT team, completing administrative tasks (authorizations, systems administration, etc.), and representing the department in meetings. Maintain comprehensive understanding of the UHD IT portfolio to ensure continuity of operations and informed decision making. Serve as a strategic and collaborative partner to the IT Director contributing to long-term departmental vision and planning.  
• Serve as administrator to both the UHD Door Access Control System and Video Management System. Serve as a camera control operator. Work closely with UHD Security Services Team to ensure stability and reliability of Door Access and Video Security Systems.
• Participate in all relevant UHD and UHD Business Services meetings, events, classes and training. Promote Business Services priorities and strategic objectives.  Occasional after hours and on call duties. Ensure UHD 24-hour operations have accurate coverage. Drive UT vehicle as needed. Other duties as assigned.

Required Qualifications

• Associate’S Degree.

• Five years of IT experience.
• Three years in a leadership or management role directly leading IT professionals.

Relevant education and experience may be substituted as appropriate.

Preferred Qualifications

• Bachelors Degree or higher.
• Ten or more years of IT experience.
• Five or more years in a leadership or management role directly leading IT professionals.
• Previous experience managing and/or overseeing an IT Help Desk.
• Experience with physical and virtual servers and  administering  applications on those servers.
• Experience providing IT support for any of the following:  FoodPro food management systems, StarRez housing software, CSGold / Micros Point of Sale software.
• Experience administrating Citrix Virtual Desktop software.
• Professional work experience within higher education/University setting.

Driving Required

This job requires a class "C" operator's driver's license. The applicant selected must provide a current three year driving record from the current state of residence. If not currently a Texas resident, a Texas driver's license must be obtained within 30 days of becoming a Texas resident. Employees who are required to have a CDL are subject to drug and alcohol testing (pre-employment, post-accident, reasonable suspicion, random, return-to-duty, and follow-up drug and alcohol testing).

Salary Range

$120,000+ depending on qualifications

Working Conditions

• May work in all weather conditions
• May work in extreme temperatures
• May work around standard office conditions 
• May work around electrical and mechanical hazards
• Repetitive use of keyboard at a workstation 
• Use of manual dexterity

• Climbing Stairs

• Lifting And Moving

Work Shift

• Monday – Friday, 8:00AM – 5:00PM. Work days, hours and area may vary based upon the needs of unit and Housing and Dining (UHD).

Required Materials

• Resume/Cv

• 3 work references with their contact information; at least one reference should be from a supervisor

• Letter Of Interest

Important for applicants who are NOT current university employees or contingent workers: You will be prompted to submit your resume the first time you apply, then you will be provided an option to upload a new Resume for subsequent applications. Any additional Required Materials (letter of interest, references, etc.) will be uploaded in the Application Questions section; you will be able to multi-select additional files. Before submitting your online job application, ensure that ALL Required Materials have been uploaded.  Once your job application has been submitted, you cannot make changes.

Important for Current university employees and contingent workers: As a current university employee or contingent worker, you MUST apply within Workday by searching for Find UT Jobs. If you are a current University employee, log-in to Workday, navigate to your Worker Profile, click the Career link in the left hand navigation menu and then update the sections in your Professional Profile before you apply. This information will be pulled in to your application. The application is one page and you will be prompted to upload your resume. In addition, you must respond to the application questions presented to upload any additional Required Materials (letter of interest, references, etc.) that were noted above.

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Employment Eligibility:

Regular staff who have been employed in their current position for the last six continuous months are eligible for openings being recruited for through University-Wide or Open Recruiting, to include both promotional opportunities and lateral transfers. Staff who are promotion/transfer eligible may apply for positions without supervisor approval.

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Retirement Plan Eligibility:

The retirement plan for this position is Teacher Retirement System of Texas (TRS), subject to the position being at least 20 hours per week and at least 135 days in length.

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Background Checks:

A criminal history background check will be required for finalist(s) under consideration for this position.

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Equal Opportunity Employer:

The University of Texas at Austin, as an equal opportunity/affirmative action employer, complies with all applicable federal and state laws regarding nondiscrimination and affirmative action. The University is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, or veteran status in employment, educational programs and activities, and admissions.

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Pay Transparency:

The University of Texas at Austin will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

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Employment Eligibility Verification:

If hired, you will be required to complete the federal Employment Eligibility Verification I-9 form.  You will be required to present acceptable and original documents to prove your identity and authorization to work in the United States.  Documents need to be presented no later than the third day of employment.  Failure to do so will result in loss of employment at the university.

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E-Verify:

The University of Texas at Austin use E-Verify to check the work authorization of all new hires effective May 2015. The university’s company ID number for purposes of E-Verify is 854197. For more information about E-Verify, please see the following:

• E-Verify Poster (English and Spanish) [PDF]
• Right to Work Poster (English) [PDF]
• Right to Work Poster (Spanish) [PDF]

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Compliance:

Employees may be required to report violations of law under Title IX and the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act (Clery Act). If this position is identified a Campus Security Authority (Clery Act), you will be notified and provided resources for reporting. Responsible employees under Title IX are defined and outlined in HOP-3031.

The Clery Act requires all prospective employees be notified of the availability of the Annual Security and Fire Safety report. You may access the most recent report here or obtain a copy at University Compliance Services, 1616 Guadalupe Street, UTA 2.206, Austin, Texas 78701.