Japan LCL Operations Manager

Opportunity

Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence.

At Maersk, we believe in the power of diversity, collaboration, and continuous learning and we work hard to ensure that the people in our organisation reflect and understand the customers we exist to serve.

With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics.

Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together, let's sail towards a brighter, more sustainable future with Maersk.

Key Responsibility:

Drive LCL Delivery functional outcomes​

• Set and lead teams through clearly defined annual targets rooted in objectives balancing quality, cost and consistency.​
• Monitor service quality of LCL Delivery across customers and routings (MLC, Hub/Gateway, Co-load), including LTL inland pick-up and delivery execution, and act on non-compliance to defined product or customer standards.​
• Ensure Delivery teams provide speedy LCL order issue and exception resolution with CX.​
• Work with internal stakeholders to fine-tune all facets of running LCL Delivery: Safety (HSSE), Control (Finance), Cost (Procurement), Product Standardization (Product / Sales), Process Efficiency (CI) etc.​

Develop and sustain a capable LCL Delivery organization​

• Build teams – directly or though team managers’ – with strong orientation towards delivering superior LCL customer quality as per the LCL product outcomes committed in OIPC​
• Identify / attract and retain talent, and equip them with an ambitious learning plan; offering constant opportunities to practice innovation and change leadership.​
• Ensure LCL Delivery team(s) are trained and practice in accordance with global standards for managing LCL orders, safety and local legal regulations.​
• Map local risks (structural, seasonal etc.) to develop and maintain business continuity plans.​

Drive Cost to Serve focus​

• Work consistently to reduce cost to serve to remain competitive on both quality and cost in changing market conditions.​
• Manage LCL Delivery capacity according to demand; plan for optimal mix of local Delivery team, GSC and 3rd party operations.​
• Actively monitor and manage volume trajectory of customer base; work with CX and Sales to maximize utilized / profitable MLC network, reduce churn and expedite new and additional business conversion​
• Constantly feed timely market and customer information back to Product and Sales. ​

Accountable For

• Overall LCL Delivery outcomes in Country / Area​
• Ensure LCL delivery capabilities are in place.​
• All cost and quality outcomes within LCL Delivery (incl. 3rd party)​
• Drive standardization initiatives within LCL, and provide input on gaps in platforms, processes, automation etc.​
• Create, implement, maintain LCL business continuity plans​

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Consulted About

• ​Annual (Budget) and quarterly (ROFO) LCL growth projections.​
• Development and implementation of new LCL product offerings within Area or Country​
• Supplier relationship management (with Vendor Management and Procurement)​
• Local LCL market insights​​

We Are Looking For:

• Bachelor’s degree in Logistics, Supply Chain Management, Business Administration, or a related field.
• 7+ years of experience in logistics, freight forwarding, or supply chain operations, with a strong focus on LCL delivery.
• At least 4 years of experience in leadership and people management, with a proven ability to lead, coach, and inspire teams.
• Language Requirements: Native-level proficiency in Japanese (spoken and written) and conversational-level proficiency in English (above conversational level preferred).
• (Preferred) HSSE (Health, Safety, Security, and Environment) certification.
• Technical Expertise: Strong understanding of LCL delivery processes, market dynamics, and cost structures.
• Ability to lead, coach, and motivate diverse teams, including direct reports and cross-functional groups.
• Capacity to align global strategies with local efficiency and customer needs.
• Operational Agility: Skilled in managing complex operations and adapting to changing market conditions.
• Problem-Solving: Proficient in identifying issues, analyzing root causes, and implementing effective solutions.
• Excellent interpersonal and stakeholder management skills to collaborate across various levels and functions.
• Capable of preparing for and responding to external challenges with robust business continuity plans.
• (Preferred) Certified Supply Chain Professional (CSCP) or equivalent.

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Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.
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