IT/OT Onsite Support

APM Terminals

Are you ready to embark on an exciting career journey in the dynamic world of terminal operations? APM Terminals is a global leader in port and terminal management. As part of the A.P. Moller-Maersk Group, we're dedicated to delivering excellence in container handling, logistics solutions, and maritime services across the globe. 

At APM Terminals, we pride ourselves on fostering a culture of innovation, collaboration, and operational excellence. With a presence in over 70 countries and a commitment to sustainability, we offer unparalleled opportunities for growth and development in a diverse and inclusive environment. 

Join us as we continue to shape the future of global trade and make a meaningful impact on communities worldwide. Discover your potential with APM Terminals and become part of a team that's redefining the industry standards. Apply now and let's build a brighter future together! 

Purpose:

The Terminal IT/OT Support is responsible for providing end-user support, day-to-day support and maintenance of terminal’s IT/OT infrastructure and assets where it requires hands-on activities

Responsibilities:

• Provide end-user support services, including but not limited to Office applications, desktops, laptops, printers and mobile phones.
• Provide support, conduct maintenance, resolve incidents and implement changes for local IT infrastructure services and assets, requiring hands-on interaction. Including but not limited to CCTV/OCR equipment, biometric readers, radio equipment and VMTs
• Support the regional IT service delivery team when they require hands-on onsite IT/OT support for incident and change management
• Resolve incidents within agreed service levels

Who We Are Looking For:

• Technical Support Experience: Proven background in providing end-user IT support (hardware, software, and mobile devices), with strong troubleshooting and problem-resolution skills.
• Infrastructure & Systems Knowledge: Hands-on experience with IT infrastructure components such as desktops, laptops, printers, CCTV, biometric devices, radios, and related equipment.
• Incident & Change Management: Experience resolving incidents and implementing changes within agreed service levels.
• Collaboration Skills: Ability to work effectively with regional IT/OT teams, providing on-site support and coordinating to ensure smooth service delivery.
• Technical Qualifications: Degree/Diploma in Information Technology, Computer Science, or related field, with relevant certifications being an advantage.
• Customer Service Orientation: Strong communication and interpersonal skills, with a focus on providing timely, professional, and user-friendly support to end users.
• Behavioral Competencies: Proactive, adaptable, and detail-oriented, with the ability to work under pressure, manage multiple priorities, and take ownership of issues until resolution.

If you have been reading so far, we are glad to see you are interested! If you could see yourself in this role, we are very much looking forward to your application.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing  accommodationrequests@maersk.com.