AVS Digital Project Manager

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• AVS Digital Project Manager
• Location: Alcon Japan Office: Minato-ku or Koto-Ku, Tokyo
• Travel: Up to 25%

Overview

At Alcon, we are driven by the meaningful work we do to help people see brilliantly. We innovate boldly, champion progress, and act with speed as the global leader in eye care. Here, you’ll be recognized for your commitment and contributions and see your career like never before. Together, we go above and beyond to make an impact in the lives of our patients and customers. We foster an inclusive culture and are looking for diverse, talented people to join Alcon.

We are seeking an AVS Digital Project Manager with a strong background in customer-facing IT implementation projects—ideally within the healthcare sector and involving Software as a Service (SaaS) solutions. This role is critical to the successful delivery, integration, and adoption of connected digital solutions for healthcare customers.

You will lead implementation projects with cross-functional teams—including sales engineers, digital architects, clinical application specialists, and technical services—through seamless onboarding and optimization of our SaaS platforms integrated with medical devices. Your primary focus is to drive smooth, timely implementation experiences and ensure satisfaction for both internal stakeholders and healthcare providers such as surgeons, nurses, and technicians. Typical project timelines range from 1 to 3 weeks.

To succeed in this role, you’ll need a strong combination of project-based implementation experience, business acumen, a sales-oriented mindset, and operational execution discipline. This is a strategic, customer-facing role that demands clear communication, adaptability, emotional intelligence, and collaborative leadership.

Key Responsibilities

• Lead onboarding and integration of digital platforms (AVS and future digital health technologies)
• Manage customer-facing implementation projects and ensure technical delivery
• Apply understanding of digital connectivity and clinical workflows to deliver value
• Orchestrate internal teams (Sales, Service, Clinical, IT) to align on implementation goals
• Track project milestones, deliverables, and dependencies
• Facilitate meetings, lead crucial conversations, and ensure alignment across functions
• Maintain and update project documentation, operational checklists, and templates
• Proactively identify risks and ensure timely mitigation
• Leverage project data to generate insights and support continuous improvement
• Participate in operational excellence initiatives and contribute to scalable processes
• Translate business goals and OKRs into actionable implementation plans
• Communicate clearly and consistently across all organizational levels
• Support change management and stakeholder engagement

Requirements

• Bachelor’s degree or equivalent experience
• 5+ years in project management, IT implementation, or business operations in a cross-functional environment
• Fluent in English & Japanese (excellent verbal and written communication skills are required, with the ability to confidently engage in daily conversations with native English speakers, including customers, clinical stakeholders, and internal teams.)- Additional languages a plus.
• Strong communication and stakeholder management skills
• Experience with digital execution, performance metrics, and continuous improvement
• Demonstrated ability to lead projects in complex, uncertain, or ambiguous environments
• Familiarity with DICOM, HL7, FHIR, EHR, and network-connected systems (no hands-on config needed)
• Technical understanding of healthcare IT systems or digital workflows
• Skilled in negotiation, influence, and conflict resolution
• Strong business acumen and ability to align execution to strategic priorities
• Proficient in project management tools (e.g., Smartsheet, Jira, Microsoft Project)
• Experience in the healthcare or medical device industry
• PMP or equivalent certification
• Lean Six Sigma (Green Belt or higher)
• Experience with Agile methodologies (Scrum, Kanban, SAFe)
• Operational excellence or business process mapping background
• Experience with connected medical devices or digital health platforms
• Understanding of healthcare regulations and data privacy (HIPAA, GDPR, HITECH, FDA guidelines)
• HOW YOU CAN THRIVE AT ALCON

Preferred Qualifications

• Itil Certification

• Competitive Salary

• Comprehensive Benefits Package

• Training and continuous development
• Be part of a high-performing global leader in ophthalmology with many opportunities to grow your career

• International Exposure

• Open, friendly, and collaborative culture
• Work in a dynamic environment with a supportive, high-impact team
• Alcon Careers
• See your impact at alcon.com/careers

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