IT Service Management Co-op

Bain Capital Overview:

Bain Capital, LP is one of the world’s leading private multi-asset alternative investment firms with more than $185 billion of assets under management that creates lasting impact for our investors, teams, businesses, and the communities in which we live. Since our founding in 1984, we’ve applied our insight and experience to organically expand into several asset classes including private equity, credit, public equity, real estate and venture capital. We leverage our shared platform to capture cross-asset class opportunities in strategic areas of focus. With offices on four continents, our global team aligns our interests with those of our investors for lasting impact.

Will Be Proficient In These Key Responsibilities By End Of Co-Op:

• Phone Support, desktop productivity tools, application support, remote access & mobile computing.
• Quickly identify desktop hardware, software, or operator problems and escalate for corrective action.
• Provides direct support in the day-to-day administration of user accounts; duties include onboarding and off boarding tasks, Distribution Lists, E-Fax accounts, and outlook administration.
• Assists in the management of project implementations.
• Be open to assume additional responsibilities as requested, and perform ad-hoc duties as required.

Qualifications:

• Computer Science or a related discipline.
• Strong interpersonal skills and must be able to work successfully on a team.
• Excellent communication skills (written, and verbal)
• Must be creative and flexible in order to respond quickly and positively to shifting demands and opportunities.
• Demonstrate ability to write professional business communications suitable for end user delivery is to the utmost importance.
• Must possess the ability to work in a high-volume, fast paced, dynamic environment with a positive "can do" attitude.
• Be open to assume additional responsibilities as requested, and perform ad-hoc duties as required.

Technology Experience:

• Candidates must be familiar in installing, using and trouble shooting Windows 7, Windows 10, Microsoft Office 2007, 20010 & 2013
• Familiarity with Incident Management software or Ticketing system
• Knowledge in using such mobile devices as Android/iPhone
• Comprehensive understanding and experience with  Active Directory

Bain Capital is an equal opportunity employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.