Application Support Co-op

BAIN CAPITAL OVERVIEW
Bain Capital, LP is one of the world’s leading private multi-asset alternative investment firms with over $185 billion of assets under management that creates lasting impact for our investors, teams, businesses, and communities in which we live.   Since our founding in 1984, we’ve applied our insight and experience to organically expand into several asset classes including private equity, credit, public equity, venture capital and real estate.  We leverage our shared platform to capture cross-asset class opportunities in strategic areas of focus.   With offices on four continents, our global team aligns our interests with those of our investors for lasting impact.

Description:

This position will be working for the firm’s Application Support Technology team, and will provide support across business units.  The person will assist in supporting a broad variety of applications, including client server and cloud based.  The person will triage support issues and data inquiries, and escalate to internal teams as needed.  This position will also include producing documentation for known issues, onboarding support procedures for new applications, and working on firm-wide initiatives pertaining to the supported applications and related technology.

Responsibilities:

• Monitor and triage jobs / system integrations
• Facilitate access and user requests
• Collaborate with internal and 3rd party vendors to drive resolution of prod support items
• Monitor and manage a support queue
• Document status and resolution of incidents and problems
• Perform data gathering tasks in support of audit and regulatory filing activities
• Research and respond to data inquiries
• Assist with basic reporting and system automation efforts

Qualifications:

• Strong communication skills
• Detail oriented and highly organized
• Ability to follow a documented process
• Experience working within a team
• Strong troubleshooting and analytical skills in a Microsoft Windows Desktop and/or Server environment
• Highly motivated individual, able to drive problem resolution from inception to closure
• Experience in the financial industry a plus
• Microsoft SQL or other scripting skills a plus

Bain Capital is an equal opportunity employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.