Guidewire Platform & Operations Lead

Are you an experienced tech leader within operations of complex enterprise platforms, then take a look here.

Now you have the opportunity to join the transition from legacy core policy systems to the standard platform Guidewire. The transformation has been ongoing for several years and now the time has come to move program to our brand new scaled agile setup – the Guidewire DK Tribe.

About The Role

You will serve as a bridge between the business service desk, Guidewire development teams, and IT operations. In your daily work, you will balance between short-term issue resolution and long-term initiatives including task forces. Your responsibility will include identifying and optimizing processes to build a professional and robust operations organization around the Guidewire platform, ensuring reliability and efficiency.

You will also have a very close collaboration with the Guidewire platform team to resolve technical issues and the DevOps team to work with tasks regarding environments and releases.

You will be responsible for producing and communicating the necessary reporting regarding the status of the platform including incidents/problems, performance and availability.

Overall, you will play a central role in the daily operations and wellbeing of the platform.

We Offer

While we set high expectations for you as an employee, we also expect you to set high expectations for us as your employer. Here are some of the benefits of working at If:

• An including work environment where everyone is welcome
• Career and development opportunities in the biggest insurance company in the Nordics
• Social activities, as well as highly skilled professional environment
• Possibility of a hybrid workplace
• A health-promoting workplace with e.g., fitness programs and various sports activities
• Attractive insurance benefits and pension

About The Team

You will lead a team of incident handlers who monitor the platform through incident ques and various monitoring tools. The task of the team is to communicate and prioritize the issues with the business and dispatch incidents to the relevant development teams. In cross-platform related issues the team will work closely with the Tech and Platform team to facilitate the solving of the issues. You will have approx. 7-10 people in HR reference.

The team is part of a tribe of around 150 talented colleagues from both IT and business. The tribe’s mission is to service Business Area Private DK and Agriculture DK. We actively develop and run a modern core system platform, moving beyond legacy limitations to ensure we continuously meet future demands. By building on business needs and IT guidelines, we enable efficient operations, product agility, and excellent customer experiences.

At the If Tech community, we believe in the continuous development of our people through training, knowledge sharing, and tech gatherings such as hackathons, networks, and conferences. We foster strong collaboration across roles and disciplines, and you will experience a professional environment where curiosity, learning, and respect for each other’s expertise are at the core of how we work.

Who Are You?

We are looking for an experienced Tech leader with a strong background in platform operations and management. You have excellent problem-solving skills, a proactive mindset, and the ability to lead complex problem-solving. You thrive in fast-paced environments and are passionate about technology and insurance industry trends.

You Also Have:

• Proven experience in managing a maintenance and operations team within a complex enterprise system setup
• Strong understanding of insurance core systems or other core systems within the financial sector
• Preferably a technical background as a developer, SW architect or technical project management
• Excellent communication and stakeholder management skills
• Ability to lead and mentor team members
• A proactive approach to troubleshooting and process improvements
• Knowledge of ITIL or similar frameworks is a plus

Additional facts and the recruitment process

• Application deadline: Screening and interviews are conducted on an ongoing basis. The deadline to apply is 15.10.2025.
• Application: Please submit your CV via our website. You do not need to attach a cover letter, but please include a few lines in your CV explaining why you are interested in the position.
• Location: Ballerup
• Start date: 01.12.2025

If you have any questions about the position, you are welcome to contact Lasse Hauris Hyldal, Tribe Tech Lead, on lhy@topdanmark.dk or mobile +45 3069 4659.

At If, we aim to create a workplace with equal opportunities for all. We encourage everyone to apply regardless of gender, age, background, or any disability. We also recommend that you do not include a photo in your CV.

Applicant information may, within the framework of the law, be reviewed using publicly available sources. Candidates progressing in the recruitment process will be asked to provide references and present a criminal record certificate. Depending on the scope of the role, a credit check may also be conducted for final candidates as part of the hiring process.

We look forward to your application!