Senior Product Owner

OneMagnify is a global performance marketing organization working at the intersection of brand marketing, technology, and analytics. The Company’s core offerings accelerate business, amplify real-time results, and help set their clients apart from their competitors. OneMagnify partners with clients to design, implement and manage marketing and brand strategies using analytical and predictive data models that provide valuable customer insights to drive higher levels of sales conversion.

OneMagnify’s commitment to employee growth and development extends far beyond typical approaches. We take great pride in fostering an environment where each of our 700+ colleagues can thrive and achieve their personal best. OneMagnify has been recognized as a Top Workplace, Best Workplace and Cool Workplace in the United States for 10 consecutive years and recently was recognized as a Top Workplace in India.

About You:

You excel at bridging IT, business, and field operations, serving as a Product Owner who manages backlogs, sets priorities, and ensures deliverables meet business needs. You thrive on resolving field and customer issues, coordinating across teams, and acting as the key liaison to keep communication, tracking, and solutions aligned and effective.

What You’Ll Do:

• Serve as the Product Owner for the IT team, managing the product backlog, setting priorities, and aligning deliverables with business needs.
• Act as the Call Center Coordinator, ensuring seamless communication and resolution of customer-reported issues.
• Function as the Lead Liaison for FSR+, gathering feedback, translating requirements, and representing field service needs within product development.
• Lead efforts in field issue resolution, driving root cause analysis and coordinating timely solutions across teams.
• Oversee issue tracker management, ensuring accurate documentation, monitoring, and closure of issues in alignment with organizational priorities.

What You’Ll Need:

• Working Knowledge of Dealer Management Systems
• Understanding of Automotive Dealership Operations
• Understanding of Relational Databases
• Basic Knowledge of Query Concepts (Joins & data wrangling)
• Project management skills
• Ability to prioritize numerous high priority tasks & projects for an IT team to deliver Ford Initiatives.
• Ability to work with challenging downstream customers internally & externally
• Ability to Manage outside vendor projects & delivery timelines (Motive Incident Tracker, Motive Activate)
• Ability to Manage Call Center Activities & Performance (3 React Call Center Resources)
• Ability to diagnose problems that are with vague problem descriptions to suggest changes to processing
• Knowledge of Jira a plus
• Prior use of GUDB Databases & Ford Reference tables a plus

Benefits

We offer a comprehensive benefits package including medical, dental, 401(k), paid holidays, vacations, and more.

About Us

Whether it’s awareness, advocacy, engagement, or efficacy, we move brands forward with work that connects with audiences and delivers results. Through meaningful analytics, engaging communications and innovative technology solutions, we help clients tackle their most ambitious projects and overcome their biggest challenges.

We are an equal opportunity employer

We believe that Innovative ideas and solutions start with unique perspectives. That’s why we’re committed to providing every employee a workplace that’s free of discrimination and intolerance. We’re proud to be an equal opportunity employer and actively search for like-minded people to join our team.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform job functions, and to receive benefits and privileges of employment. Please contact us to request accommodation.