Key Account Manager - Enterprise (Greater Chicago Area)

Are you passionate about partnering with enterprise customers and building lasting relationships within the dynamic e-commerce industry? Excited to join a fast-growing team of dedicated professionals? If so, Parcel Perform is the perfect place for you!

We’re seeking ambitious, driven individuals who thrive on staying at the forefront of technology, innovating to drive growth, and advancing our company to new heights.

Join us as a Key Accounts Manager for the Americas market! In this remote, U.S.-based role, you will play a pivotal role in driving Parcel Perform’s business growth by cultivating strong customer relationships, and contributing to our strategic expansion across the region.

What You’Ll Do

• Develop Strategic Relationships: Build trusted, value-based relationships with existing enterprise customers to drive contract renewals and identify upsell and expansion opportunities.
• Strategic Account Portfolio Management: Oversee a portfolio of strategic customers fostering long-term relationships to support both client success and business growth.
• Influence Key Stakeholders: Engage and influence cross-functional decision-makers across multiple geographies to drive consensus and achieve shared objectives.
• Product Expertise: Maintain a deep understanding of Parcel Perform’s product and solutions to align relevant features with customers' specific business needs.
• Sales Process Optimization: Analyze and refine the sales process continuously to improve efficiency and drive results.
• Cross-Functional Collaboration: Work closely with our customer success, customer solutions and product teams to ensure customers receive exceptional service and solutions that meet their needs.

What You’Ll Need To Succeed

• University Degree or work experience equivalent. Ideally you’ll have at least 3-5 years sales or key account management experience in SaaS or software.
• Deep understanding, experience, and knowledge of digital platforms, ideally in the logistics or e-commerce industry.
• Proven ability to influence C-level executives and build trust based relationships throughout the sales process with customers.
• Strong business acumen and ability to analyze data and customer situations with sound business insight.
• A positive attitude with a strong sense of curiosity and a passion for helping others.
• Excellent communication skills; you’re a “people person” who thrives in team environments.
• You bring a “can-do” attitude, motivate peers, and are eager to learn. Comfortable working both independently and within a team.
• Skilled in crafting and executing account plans and tailored sales strategies.
• Familiarity with value-driven sales methodologies and negotiating principles.

What You’Ll Gain From Us

• An opportunity to work in a high growth company with end-to-end ownership of your workstream to deliver real value to customers.
• An amazing team to work with, and the ability to learn from similarly great minds around you.
• An opportunity to be a key player in shaping the company’s growth and culture with a diverse, fun, and dynamic environment with teammates from different parts of the world.
• Competitive Compensation and Comprehensive Benefits — Enjoy the flexibility of 100% remote work from home, premium health insurance coverage, 401(k) with company matching, an unlimited leave policy, and more!

Why Join Parcel Perform?

Parcel Perform (www.parcelperform.com) is a leading e-commerce delivery experience platform, empowering businesses to optimize the entire customer journey from checkout to delivery and returns. By unifying logistics data and providing actionable insights and intelligent automation, including leveraging AI capabilities, Parcel Perform helps businesses enhance customer satisfaction, streamline operations, and drive growth. With a global reach and an extensive carrier network, Parcel Perform is the trusted partner for ambitious e-commerce businesses, marketplaces, and 3PLs worldwide. We’re committed to continuously innovating, using data to optimize every step of the e-commerce delivery.