Sr Technical Support Analyst

Schwan’s Company, a U.S. affiliate of the global lifestyle brand CJ CheilJedang Corporation, is a leader in manufacturing and marketing quality foods enjoyed nationwide. We have beloved brands like Red Baron®, Tony’s®, Big Daddy’s®, Villa Prima™ and Freschetta® pizzas; bibigo®, Pagoda® Asian-style snacks and we can’t forget Mrs. Smith’s® and Edwards® pies! We bring families and communities together through great food. Join our team and see the opportunities are real, and the sky is the limit; this isn’t just a job, it’s a seat at the table!

We’re hiring a Senior IT Systems Support Analyst at the largest pizza plant in the world and home to our famous Red Baron and Tony’s brans, located in Salina, KS. In this critical role, you’ll support, manage, and enhance our IT systems infrastructure—keeping our production moving, employees technology up and running, and our technology secure.

Responsibilities:

• Develop, maintain, and manage software images for desktops and laptops, including updates, patches, and third-party integrations.
• Create and implement automation scripts using Microsoft tools to streamline software deployments and improve user experience.
• Lead the planning and execution of Windows and Office deployment projects.
• Monitor and enhance system integrity, proactively researching and integrating new technologies.
• Collaborate with vendors and third-party contractors to ensure service standards are met.
• Support cybersecurity by responding to critical intrusion attempts and maintaining endpoint protection.
• Partner with developers to test and validate new client applications.
• Share knowledge and mentor junior team members.
• Participate in Lean and Continuous Improvement initiatives to drive operational excellence.

Qualifications:

• Associate’s degree or equivalent experience preferred but not required
• Minimum 5 years of relevant IT experience, including Technical Support Analyst experience
• Expertise in Windows OS, Microsoft Office Suite, and scripting tools
• Strong troubleshooting skills for hardware, operating systems, and networking
• Solid understanding of network concepts and IT best practices
• Proven ability to deliver effective, client-focused IT solutions
• Motivated to stay current with emerging technologies and industry trends
Compensation and Benefits:

The base salary range for this position is $52,500 - $87,500 annually with eligibility for a 5% annual incentive bonus, that is based on organizational performance. The pay range represents the numerous factors considered in the hiring decisions including, but not limited to educations, skills, work experience, certifications, geography etc. As such, starting pay for the successful candidate(s) could fall anywhere within the stated range.

Beyond base salary, we offer a competitive Total Rewards package focusing on your overall well-being. We are proud to offer a strong foundation of health benefits, retirement and financial wellbeing, time off programs, wellbeing support programs.

The employing subsidiaries of Schwan's Company are Equal Employment Opportunity Employers. All qualified applicants will receive consideration for employment without regard to disability, age, race, color, religion, gender, vet status, national origin, or other protected class.

Qualifications

Education: Associate's Degree or equivalent

Years of Related Experience: 5 - 8 years related experience with minimum of 2 years as Technical Support Analyststrongly preferred

Knowledge/Skills/Abilities: Advanced proficiency in the operation of a personal computer in a Windows environment toinclude the Microsoft Office Suite and Outlook; intermediate proficiency with numeric data analysis; intermediateinterpersonal and communication skills; advanced knowledge in network concepts, practices, procedures and deviceintegration to network; intermediate presentation skills; demonstrated strong ability to effectively understand andrespond to client issues with effective IS/IT solutions; demonstrated self-motivation for staying abreast of emergingtechnologies; in-depth knowledge of trouble-shooting and break/fix activities for desktop and laptop computingplatforms, including standard hardware, operating system standard applications, networking protocols, andinfrastructure environment; demonstrated ability to drive a motor vehicle.

This job description is not intended to be an exhaustive list of all duties, responsibilities and qualifications associated with the job. An individual must be able to perform all ofthe duties and responsibilities listed in a fully competent manner to be considered successful in the job. Reasonable accommodations may be made to enable individualswith disabilities to perform essential duties and responsibilities.