Service Support Coordinator (Bintulu office)

Responsibilities / Tasks

• Prepare quotation and costing for East Malaysia customer
• Monitor SLA program & service planning with assist of Team Leader
• Support indoor sales and follow up with customer via email/phone call
• Execution spare part and field service order and on-time delivery to customers, according to relevant after sales orders (incl. stock picking)
• Manage client information via client relationship management (CRM) software
• Maintain installed base database
• Liaise with other members of the team and support workshop admin task
• Provide invoicing and monitor account receivable
• Manage and maintain office facilities, replenish stationary and workshop tools
• Maintain housekeeping for office, workshop/warehouse
• Monitor stock level, manage inventory and lead stock take activities
• Prepare/support on service documentations such as reports, manual etc

Your Profile / Qualifications

• Candidate with experience in the engineering service industry
• Proven experience in spare parts sales and order processing or other similar previous responsibilities will be considered a plus.
• Candidate with degree / diploma in engineering is preferred.
• Good computer skills with a sound knowledge of the following software packages, Microsoft Office Products (Excel, Access, Word, PowerPoint).
• Well-organized and responsible with an aptitude in problem-solving
• Good oral, written and presentation skills in the English language are essential.
• Independent, highly motivated, service driven and open-minded. 
• A team player with strong interpersonal skills.
• Able to communicate/deal professionally with both internal and external clients.
• Strong sense of ownership
• Organized, has an analytical mind and able to eliminate obstacles through creative and adaptive approaches.
• Comfortable in the dynamic atmosphere of a technical organization with a rapidly moving daily routine.
• Drive for self-improvement and learning
• Did we spark your interest?
• Then please click apply above to access our guided application process.