PAHO Consultant - Program Manager

Objective Of The Office/Department

This is a requisition for employment at the Pan American Health Organization (PAHO)/Regional Office of the World Health Organization (WHO)

Contractual Agreement:

Non-Staff - International PAHO Consultant

Job Posting:

September 24, 2025

Closing Date:

October 3, 2025, 11:59 PM Eastern Time

Primary Location:

Off Site

Organization:

ITS Information Technology Services

Schedule:

Full time

Purpose Of Consultancy

This requisition is for a consultancy at the Pan American Health Organization (PAHO)/Regional Office of the World Health Organization (WHO).
• Provide a short description of the objective of the office/department here.
• Provide a description of the purpose of the consultancy here.

Description Of Duties:

Objective of the Department

The Information Technology Services Department (ITS) provides leadership and direction in deploying information and communication technologies and systems to support the Pan American Health Organization/Regional Office of the Americas of the World Health Organization (PAHO/WHO) in fulfilling its mandate. ITS establishes and maintains strategies, policies, standards, and procedures to ensure the effective and efficient provision of information and communication services in a geographically dispersed environment.

Purpose of the consultancy

Under the overall supervision of the Director of ITS, the information technology professional is responsible for coordinating and delivering the ITS Program. She/he is primarily responsible for: 1) Overall Project Management, stakeholder coordination, and technology delivery, including architecture, design, development, and rollout of ITS projects; 2) Working closely with the ITS teams to future-proof existing solutions and identify opportunities for new and emerging technologies and their relevance and implications specifically for business stakeholders; 3) Providing a future roadmap and plans for ITS solutions.

Statement Of Work:

The Program Manager Consultant is responsible for the following:

Ensure comprehensive program monitoring alongside tactical planning, organization, direction, and reporting through the monitoring and evaluation of progress, while preparing regular and timely reports for the ITS Management team and PAHO stakeholders. In close collaboration with the heads of units, identify the technical team members to be assigned to the projects within the Program to ensure that the deliverables are completed within budget and on schedule while meeting the established business, technical, and quality requirements; define the tasks and necessary resources for the project. Manage the architecture, design, and development of the Program and relevant interfaces, defining the scope, goals, and deliverables while ensuring best practices for the delivery of scalable and high-quality software. Defining the program's governance arrangements, ensuring the delivery of new products or services from projects is to the appropriate level of quality, on time and within budget, in accordance with the program plan and programme governance arrangements. Manage project scope, resources, and expectations in balance with project budgets and resource allocation to meet scheduled milestones, control the quality of deliverables, and manage risks to the program's successful outcome. Resolve operational issues as appropriate, manage third-party contributions to the program, and establish a service level commitment. Ensure that relevant procedures and practices are followed by the different project teams in line with industry best practices, policies and frameworks, including effective quality assurance and the overall integrity of the program. Recommend Transformation and Information Technology strategies, policies, and procedures by evaluating existing systems and business processes, identifying opportunities for New and Emerging technologies in line with global trends, and interoperability within the landscape for the organisation's effectiveness and efficiency. Produceproduct road maps, develop future and tactical plans to achieve the desired outcome, in line with the Business direction and Enterprise Architecture goals. Facilitate smooth turnover/rollout of projects to the business and coordinate Change Management activities with the relevant Business product and process owners. Build effective work relationships and ensure effective and timely communication among key project stakeholders, all internal and external partners. Perform any other duties as may be assigned.

Qualifications

• Advanced degree in Computer Science or other related fields from an accredited institution.
• At least 13+ years of relevant professional experience, with significant exposure to: 
• Multi-year IT project management.
• Program Management for IT projects
• Software development process continuous improvement.
• Systems analysis and design.
• Customer experience best practices and techniques
• Managing team(s) of technical personnel

Requirements

• Proven expertise in technical program and project management, with experience managing large-scale, cross-functional technology initiatives.
• Strong knowledge of the Agile framework; Scrum or SAFe certification is a plus.
• Experience with IT project management, ideally with exposure to ERP and automation solutions.
• Familiarity with program management methodologies; PMP or PgMP certification is desirable.
• Skilled in breaking down high-level requirements into detailed functional and non-functional requirements with minimal oversight.
• Confident with interface specifications, running queries, and conducting high-level technical analysis to drive discussions effectively.
• Demonstrated ability to influence at all levels of the organization and work effectively in a matrixed environment.
• Highly organized and adept at balancing multiple priorities in a fast-paced, deadline-driven setting.
• Proven experience working with multiple global stakeholders.
• Exceptional written and verbal communication skills, able to convey complex information in a clear, concise manner.
• Previous experience with a UN organization is preferred.
• Ability to work independently without direct supervision. 

Work Schedule

Full time Off-Site (remotely)

Language Skills

• Fluency in English
• Desirable: working knowledge of Spanish

Salary: Band C of International PAHO Consultant (IPC-Band C) (daily rate range $369 - $449 US)

Additional Information

• This vacancy notice may be used to identify candidates for other similar consultancies at the same level.
• Successful candidates will be placed on the roster and subsequently may be selected for consultancy assignments falling in this area of work or for similar requirements/tasks/deliverables.  Inclusion in the Roster does not guarantee selection for a consultant contract.  There is no commitment on either side.
• Only candidates under serious consideration will be contacted.
• All applicants are required to complete an on-line profile to be considered for this consultancy. For assessment of your application, please ensure that your profile in the PAHO Career page is updated; all experience records are entered with elaboration on tasks performed at the time.  Kindly note that CV/PHFs inserted via LinkedIn are no accessible.
• A written test may be used as a form of screening.
• If your candidature is retained for interview, you will be required to provide, in advance, a scanned copy of the degree(s)/diploma(s)/certificate(s) required for this position. PAHO/WHO only considers higher educational qualifications obtained from an institution accredited/recognized in the World Higher Education Database (WHED), a list updated by the International Association of Universities (IAU)/United Nations Educational, Scientific and Cultural Organization (UNESCO). The list can be accessed through the link: http://www.whed.net/. PAHO will also use the databases of the Council for Higher Education Accreditation http://www.chea.org/search/default.asp and College Navigator, found on the website of the National Centre for Educational Statistics, https://nces.ed.gov/collegenavigator to support the validation process. Some professional certificates may not appear in the WHED and will require individual review.
• Any appointment/extension of appointment is subject to PAHO/WHO Regulations, and e-Manual.
• For information on PAHO please visit: http://www.paho.org
• PAHO/WHO is committed to providing a respectful and supportive workplace for all personnel .
• PAHO is an ethical organization that maintains high standards of integrity and accountability. People joining PAHO are required to maintain these standards both in their professional work and personal activities.
• PAHO also promotes a work environment that is free from harassment, sexual harassment, discrimination, and other types of abusive behavior. PAHO conducts background checks and will not hire anyone who has a substantiated history of abusive conduct.
• PAHO personnel interact frequently with people in the communities we serve. To protect these people, PAHO has zero tolerance for sexual exploitation and abuse. People who commit serious wrongdoings will be terminated and may also face criminal prosecution.
• PAHO/WHO has a smoke-free environment and does not recruit smokers or users of any form of tobacco.
• Applications from women and from nationals of non and underrepresented Member States are particularly encouraged.
• Consultants shall perform the work as independent contractors in a personal capacity, and not as a representative of any entity or authority.  The execution of the work under a consultant contract does not create an employer/employee relationship between PAHO and the Consultant.
• PAHO/WHO shall have no responsibility whatsoever for any taxes, duties, social security contributions or other contributions payable by the Consultant.  The Consultant shall be solely responsible for withholding and paying any taxes, duties, social security contributions and any other contributions which are applicable to the Consultant in each location/jurisdiction in which the work hereunder is performed, and the Consultant shall not be entitled to any reimbursement thereof by PAHO/WHO.