Operations Manager - Benelux & Scandinavia

Location: Amsterdam

Position: Permanent

As a member of the Fashion team and reporting to the Fashion & WFJ Director for the Benelux Scandinavia Market (including Belgium, the Netherlands, Luxembourg, Denmark, Norway and Sweden) you contribute to the support and development of the network of 6 retail boutiques and 1 business partner in Antwerp.

In a context of heightened challenges for Fashion Europe, the role of the Operations Manager within the team is decisive in:

• Supporting boutiques and partner on operational projects and topics
• Strengthening and animating the community of Operations Managers
• Coordinating distribution projects (boutique opening, renovations, relocations)
• Promoting local best practices towards regional team and reporting on their specific needs

What impact you can create at Chanel

Operations

You provide day-to-day support to the retail teams to ensure the smooth running of the boutiques promoting operational efficiency and an ultimate client experience:  

• You take part in the definition, the roll out and the adoption of projects led by Europe Operations team (My Boutique App, MyUniformApp, RFID…), providing guidance & support on the field during all phases of the projects: Pilot (if any), Deployment & Run. You ensure appropriate adoption of Retail digital tools & systems in boutiques. You monitor performance & impact and share feedback on needed evolutions to regional teams.
• You are the key contact on procedures and operational processes together with Finance team and monitor compliance thanks to actionable reports
• You support CHANEL& Moi ambitions, supervise Care & Repair performance in boutiques and animate the dedicated community in boutiques (Care & Repair advisors/ambassadors and tailors) and act as a main contact to liaise with Europe After-Sales team.
• You are part of the European Operations Community; you actively share best practices and contribute to build new regional projects to support business evolutions.

Distribution

• You prepare the opening/closing, renovation and relocation of permanent or temporary boutiques, coordinating all stakeholders and leading kick-off/follow-up calls until the targeted implementation
• You are present on the D-day to ensure that operations run smoothly

You are energized by

• You enjoy working in synergy with different departments and contacts to bring your projects to fruition
• Finding information on your own allows you to feed your curiosity and solve problems constructively
• You thrive on multiple projects, especially digital ones, and are agile in complex environments
• You are keen to discover and explore new developments in digital technology
• You enjoy working in a multicultural environment

What you will bring

• You have a very good knowledge of retail, thanks to your previous experience
• You are versatile and able to move from one project to another
• You have a proven track record of coordination and enjoy involving other teams in your projects
• You have strong communication skills
• You are fluent in English, French is a plus  
• You have a good command of Pack Office, especially Excel and PowerPoint 

At CHANEL, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity, and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience, and potential you could bring to CHANEL.