Quality Assurance Officer - Employment Services

Global Skills is a highly regarded and successful Employment Services Provider with a history of over 33 years providing support to our community, job seekers and employers through the provision of high quality and tailored employment services. As a long-standing provider, our success has been driven by our commitment to providing outstanding customer service and our willingness to work in partnership with our job seekers and employers to achieve their goals.

Due to organisational growth, Global Skills is currently looking to fill a Quality Assurance Officer position located at our Penrith Head Office. This role will form part of the Quality Assurance team, who are responsible for ensuring that Global Skills service delivery is at a consistent and high standard across all contracts and sites.

Reporting to our Senior Quality Assurance Manager, you will join a friendly and supportive team. Some key responsibilities for our Quality Assurance Officer include:

• Conducting audits / internal assurance activities in line with Deed, Guideline and internal policy requirements
• Supporting to maintain Global Skills quality system and key internal databases
• Liaising with management and other key personnel in regard to the maintenance of quality, contractual compliance and other continuous improvement practices
• Development and maintenance of Global Skills Procedure Manuals, Training Materials, internal quality system databases and supporting information
• Provide training and support to frontline staff and management regarding key contractual and internal policy requirements
• Support Global Skills in maintaining compliance with National Standards for Disability Services, Quality Assurance Framework and Right Fit for Risk requirements as

Required

Successful candidates will be able to demonstrate experience in the following:

• Thorough knowledge of the National Standards for Disability Services
• Demonstrated working history in Employment Services
• Knowledge of Employment Services Deeds, Guidelines and the Provider Portal
• Have performed in roles that require a high level of attention to detail and time management
• Be able to communicate effectively and collaboratively
• Be able to demonstrate an understanding of business improvement strategies
• Have a commitment to provide support to unemployed individuals from a variety of backgrounds
• Be proficient in the MS Office suite - in particular Word and Excel

Successful Applicants Must:

• Be willing to provide a satisfactory Criminal Record Check, Working with Children Check, Bankruptcy check, and other checks as deemed necessary
• Be eligible to work in Australia
• Be expected to comply with all Information Security and Privacy requirements

Working at Global Skills

Global Skills prides itself on being a supportive and inclusive employer and actively encourages applications from People with Disability and candidates who are Culturally and Linguistically Diverse, Aboriginal or Torres Strait Islander or from the LGBTQIA+ community.

Our Employees Benefit From:

• Competitive salaries and conditions
• Employee Assistance Program
• Monthly RDO option
• Dedicated Staff Development Fund to strengthen skills, qualifications and opportunities for progression
• Access to an unlimited, fully paid staff development program delivered by industry experts
• Employee Discount Program with a variety of leading retailers including Woolworths, Uber Eats, Event Cinema’s
• An employee recognition and incentive program
• Employment with a highly reputable organisation, where staff benefit from an established management team who prioritise staff growth, progression and active engagement

In Our Organisation

How To Apply

Please apply directly through SEEK.

Thank you for your interest in Global Skills.

Learn more about Global Skills by visiting www.globalskills.com.au