ServiceNow Tech Lead

Accenture’s ServiceNow Business Group, and one of only 5 Global Strategic Partners with ServiceNow. We help our diverse clients tackle their toughest challenges while unleashing their fullest potential…and then some. What makes our approach so unique? Operating across Europe, we bring together commercial innovation and leading-edge technologies to deliver an integrated, mobile and interactive experience that far exceeds expectations. How? Our passion meets purpose! Through our diverse culture and inclusive thinking, we embrace our employees' ideas taking them from concept to practical solutions. Not to mention, we sleep well at night knowing our work directly impacts and improves the way the world works. We keep our tech smarts sharp by providing abundant training and certification opportunities. Are you ready to learn and grow in a career, while making a difference?

Based in Belgium, the ServiceNow Tech Lead will work on complex delivery programs for our large-scale clients, leading the technical solution and development for one or multiple streams/modules. This role requires an energetic, confident, and dynamic leader who has solid team management skills, and strong technical acumen.

Key Responsibilities:

• Support large and complex ServiceNow implementation projects, leading one or multiple ServiceNow streams/modules as a technical lead
• Support pre-sales / RFP processes:
• Develop technical solution design and hand over to assigned technical architects and cost architects to create corresponding cost estimates
• Present technology solution to internal approvers
• Facilitate client workshops, document business requirements and develop them into a technical solution
• Own the ServiceNow technical architecture for one or multiple modules
• Mentor and assist with internal staff to develop and improve skills
• Act as customers’ key contact on the proposed technology solution
• Grow and maintain knowledge of ServiceNow technologies and relevant competitive information within the key areas like Service Management, IT Operations, Customer Service Management, HR,…
• Deep knowledge of ServiceNow
• ServiceNow CSA, at minimum one ServiceNow CIS, and ServiceNow CAD and ITIL is a plus
• Minimum of 5 years’ experience in Technical Consulting
• Minimum of 5 years’ experience in technical delivery on implementation projects.
• Knowledge of multiple ServiceNow modules like ITSM, ITOM, SPM, HRSD, CSM, …
• Excellent written and oral communication skills in English, Dutch or French are a plus
• Proven ability to build, manage and foster a team-oriented environment
• Proven ability to work creatively and analytically in a problem-solving environment
• Strong time management skills
• Experience with DevOps and Agile engineering practices

Our Offer

At Accenture, we are committed to creating an inclusive and supportive workplace that values diversity and promotes growth for all. As you join our global company with a world-class brand and reputation, we want to assure you that you will be part of a vibrant, diverse workplace culture. We firmly believe in openness and honesty, fairness and equality, and we celebrate the unique contributions of every individual. We are dedicated to getting to know the real you and supporting your personal and professional growth, so you can excel in whatever you're great at. At Accenture, learning is a continuous journey, and we provide numerous learning opportunities, both formal and informal, to enhance your role-specific skills and expertise.

Beyond the impactful work we do for our clients and the nurturing work environment we provide, we offer a range of excellent employee benefits designed to cater to your diverse needs and well-being. These benefits include:

• 13th month + holiday allowance
• Generous time off: With 32 holidays, comprising 20 legal + 12 RTT/ADV days
• Essential tools: We equip you with the necessary tools for success, including laptop, smartphone, mobile subscription and internet at home.
• Hospitalization insurance and extensive group insurance package
• Bonus program: Recognizing and rewarding your exceptional contributions to the team's success.
• Training & learning opportunities: Encouraging continuous growth and skill development to reach your full potential.
• Green & flexible mobility program: Take advantage of our federal mobility budget and FlexRewards. Whether it's a company car, public transportation, bike lease, or even housing and other options, you decide what suits you best. 
• FlexRewards: Empowering you to customize your rewards package with our flexible benefits tool to suit your individual needs.
• Discount program: Offering discounts at your favorite (online) shops, so you can enjoy life outside of work.
• Employee shares purchase plan: Providing an opportunity to become a stakeholder in the company's success.
• Eco-cheques: Promoting sustainable living and environmentally-conscious choices.
• And many more!

At Accenture, we understand that a diverse and inclusive workplace fosters innovation, creativity, and a sense of belonging. We are committed to building a workforce that reflects the richness of the communities we serve. By offering these inclusive benefits, we aim to attract and retain talent from diverse backgrounds and create an environment where everyone can thrive and succeed together. Your unique experiences, perspectives, and talents are what make Accenture a great place to work, and we look forward to having you join our team and contribute to our shared success.

Interested?

Are you ready to join Accenture for a career where you can be yourself and do what you love? Apply now and change the world around you.

About Accenture

We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™.Join Accenture to work at the heart of change.

Visit us at www.accenture.com 

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.