Transport Scheduling Assistant

Transport Scheduling Assistant

Join the team at IAA, Winsford, and take the next step in your career as a Transport Scheduling Assistant. This is an exciting opportunity to play a key role in coordinating vehicle collections while delivering excellent customer service and ensuring we meet client expectations.

What you’ll be doing

In This Role, You Will:

• Arrange the collection of accident-damaged vehicles, contacting policy holders and garages while following GDPR guidelines.
• Confirm and negotiate any applicable charges, ensuring accurate records are kept and value for money is achieved.
• Liaise with garages, accident repair centers, and clients to confirm payment methods, update databases, and gain approval for charges.
• Work closely with the Vehicle Collection Scheduling team to ensure all collections are booked within agreed SLAs.
• Take ownership of your allocated collection area, providing daily updates and highlighting any issues.
• Keep all files up to date, ensuring driver notes and client records are accurately maintained.
• Support with general office tasks including enquiries, data entry, scanning, and filing.
• Handle queries from customers, suppliers, and the public in a professional and timely manner.
• Complete additional reasonable tasks as requested by management.

What we’re looking for

• Strong IT skills with confidence using databases and systems.
• A professional and confident telephone manner.
• Ability to work under pressure and to tight deadlines.
• Comfortable negotiating charges while maintaining professionalism.
• A collaborative team player with a positive "can-do" attitude.
• Strong organisational skills with the ability to prioritise workload effectively.

What We Offer

• Day shift, Monday to Friday
• Ongoing training and professional development
• Free onsite parking
• Uniform and PPE provided
• Access to Telus Health services
• Discounts on vehicle parts and non-auction vehicles
• Employee discount with Vodafone
• •One paid volunteering day per year
• 28 days holiday (including Bank Holidays)
• Pension plan with 3.5% employer contribution

Please Note:

This role is subject to a satisfactory DBS, right to work and reference checks.

We reserve the right to close this this vacancy early once a suitable candidate has been found, so please submit your application as soon as possible.

Who Are We?

Owned by industry-leading auctioneer, RB Global, IAA annually processes tens of thousands of vehicles nationwide, serving an international buyer base in more than 170 countries including registered customers, insurers, dealerships, fleet lease and rental car companies as well as charitable organisations. Daily online auctions showcase salvage and non-salvage inventory, offering buyers a wide range of vehicles to choose from.

IAA is an equal opportunity employer and ensures non-discrimination in all activities in accordance with all applicable laws. This position is open to all qualified applicants who are legally entitled to work in the country in which this job is located.