Employee Relations & Onboarding Manager

About Us:

Concepta is a fast-growing, nine-figure DTC company with a portfolio of leading cosmetics and supplements brands. We have a strong presence in influencer marketing, performance marketing, and Amazon sales, with a primary focus on the U.S. market. By combining science-driven product development with an agile, data-led approach, we deliver innovative products that customers love.

The Role:

We are seeking an Employee Relations & Onboarding Manager to join our HR department in Belgrade. You will play a crucial role in ensuring new hires are seamlessly integrated and supported while driving a fair, engaging, and compliant workplace culture.

This position is ideal for an HR professional who thrives in a fast-paced, international environment and wants to have a direct impact on employee experience and organizational success.

Key Responsibilities

1. Onboarding Excellence

• Lead the onboarding process for all new hires in Serbia, ensuring a smooth transition into the company.
• Deliver engaging orientation sessions and improve onboarding materials in line with Concepta’s culture.
• Partner with managers to prepare integration plans for new team members.

2. Employee Relations

• Act as the main HR contact for employees regarding workplace concerns or conflicts.
• Handle employee relations issues fairly, consistently, and confidentially.
• Advise managers on performance management and employee engagement best practices.

3. Compliance & HR Policy

• Ensure compliance with Serbian labor law and HR standards.
• Draft, update, and communicate HR policies and procedures.
• Support audits and compliance initiatives as required.

4. Employee Engagement

• Launch and manage initiatives to foster employee satisfaction, retention, and team spirit.
• Gather feedback through surveys and HR touchpoints to improve culture and processes.
• Contribute to diversity, equity, and inclusion practices within the Belgrade office.

Ideal Candidate Profile

• 4+ years of HR experience with focus on employee relations and onboarding.
• Strong knowledge of Serbian labor law and HR compliance.
• Proven ability to handle employee relations cases with discretion and fairness.
• Experience designing or improving onboarding programs.
• Excellent communication skills in Serbian and English (written & spoken).
• Strong interpersonal skills with the ability to build trust quickly.
• Experience in international e-commerce within an HR department is a must

Why Join Concepta?

• Be part of a global company with roots in both Miami and Belgrade.
• Shape the HR culture in Serbia and have a direct impact on people’s success.
• Work in a dynamic, fast-growing business with international exposure.
• Competitive compensation package aligned with local market standards.
• Professional development opportunities in a global setting.

Compensation & Benefits

• Competitive base salary.
• Paid vacation and holidays in line with Serbian labor law.
• On-site role with opportunities for collaboration and growth.
• Occasional travel opportunities to support international HR initiatives.