Claims Specialist II

The Claim Adjuster is an individual contributor role responsible for successfully and compliantly adjudicating claims, meeting claim execution targets, and delivering a WoW! experience to our Pet Parents every day.

Responsibilities:
• Adjudicating claims
• Meeting or exceeding daily claim targets
• Providing guidance, oversight, and final approval authority to non-licensed claims processors from GenPact, AdStrat, or Healthy Paws
• Obtaining and maintains advanced adjuster licenses according to state and municipality requirements
• Ensuring claims are compliantly processed and adjudicated following standard operating procedures and processes
• Identifying process improvement opportunities and implementing solutions
 

• Be a licensed Claim Adjuster or have the experience to become a licensed Claim Adjuster within six months
• Property and Casualty License
• Ability to effectively communicate with pet parents
• Problem solving and decision-making skills
• Organizational and time management skills
• Basic IT skills - To be successful in this fully remote role, it’s important that they feel confident managing basic functions independently—such as attaching files to emails, editing shared documents, troubleshooting simple issues like screensharing, and knowing when to escalate tech concerns to the right person—since all job duties are conducted online.
• Outlook, Word, Access and Power Point skills
• Experience with ERP or CRM systems a plus
Education and experience:
• Veterinary knowledge or experience evaluating medical records a plus
• 2+ years of customer service or call center experience
• High school diploma or equivalent work experience
 

Chubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.

At Chubb, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it. Our policy is to provide employment, training, compensation, promotion, and other conditions or opportunities of employment, without regard to race, color, religious creed, sex, gender, gender identity, gender expression, sexual orientation, marital status, national origin, ancestry, mental and physical disability, medical condition, genetic information, military and veteran status, age, and pregnancy or any other characteristic protected by law. Performance and qualifications are the only basis upon which we hire, assign, promote, compensate, develop and retain employees. Chubb prohibits all unlawful discrimination, harassment and retaliation against any individual who reports discrimination or harassment.