Sr. Business Analyst, Digital Consumer Partner Delivery

We are looking for a Senior Business Analyst to join our North America (NA) Digital Consumer Team, a team tasked with creating digital distribution for Chubb’s expansive suite of insurance products, uniting the products and services of our Personal Lines digital distribution. We are a diverse, dynamic, and agile team that leverages technology, expertise, and a customer-centric approach to develop and digitally enable our products and services at the right time and place. These are the products, innovations, and experiences of the future Chubb, built today. 

Reporting to the AVP, Digital Consumer Partner Delivery Lead, you will play a key role in this effort, helping to onboard external partners by coordinating across many internal stakeholders and the variety of software products that are the undercurrent of our business. Leveraging your knowledge of consumer facing web applications, internal web applications and restful APIs, you’ll maintain and support our business in a clear, organized, and functional manner. With us, your deep expertise and technical acumen around trends and technologies within the digital spectrum will be highly leveraged. Part business analyst, part project manager, you’ll help to ensure seamless integration and delivery of digital initiatives that power the future of our business. 

In This Role, You Will:

• Monitor and manage project timelines, budgets, resources, and deliverables
• Collaborate with stakeholders to define project objectives and requirements
• Oversee the implementation and delivery of digital projects, including websites, applications, and other online platforms
• Facilitate the prioritization, development and execution of digital strategies, ensuring alignment with business goals
• Act as a liaison between internal teams, external clients, and other stakeholders.
• Lead and mentor a cross-functional digital team
• Collaborate with development teams to define and implement testing strategies for digital products, ensuring high-quality deliverables
• Develop and maintain test plans and test cases to certify business rules and system functionality
• Identify, document, and report defects, working closely with developers to ensure timely resolution
• Bachelor's degree in a quantitative field with 3+ years of insurance analytics experience; in lieu of a quantitative degree, any bachelor's degree focus will suffice coupled with a minimum of 5+ years of insurance analytics experience
• In lieu of a Bachelor's degree, a minimum of 6+ years of insurance analytics experience required
• Strong analytical, abstraction and problem-solving skills enabling the translation of business requirements into IT solutions
• Excellent documentation skills with the ability to write rich durable, up to date documentation and content in modern format
• Deep experience creating diagrams for different purposes (flow charts, state machines, sequence diagrams, architecture diagrams) using a variety of diagramming tools
• Demonstrated ability to work in an agile environment 
• Ability to engage in design, implementation, and testing (no coding needed)
• Experience, or interest in, web applications and REST APIs; proficiency in Postman
• Familiarity with functional and regression testing methodologies
• Proficiency in using tools such as Jira, Confluence, GUIDEcx, and Postman to manage workflows, documentation, and API testing effectively

The pay range for the role is $110,000 to $150,000. The specific offer will depend on an applicant’s skills and other factors. This role may also be eligible to participate in a discretionary annual incentive program.  Chubb offers a comprehensive benefits package, more details on which can be found on our careers website.  The disclosed pay range estimate may be adjusted for the applicable geographic differential for the location in which the position is filled.

Chubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.
At Chubb, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it. Our policy is to provide employment, training, compensation, promotion, and other conditions or opportunities of employment, without regard to race, color, religious creed, sex, gender, gender identity, gender expression, sexual orientation, marital status, national origin, ancestry, mental and physical disability, medical condition, genetic information, military and veteran status, age, and pregnancy or any other characteristic protected by law. Performance and qualifications are the only basis upon which we hire, assign, promote, compensate, develop and retain employees. Chubb prohibits all unlawful discrimination, harassment and retaliation against any individual who reports discrimination or harassment.