Broker Schemes and Facilities Manager

Role Purpose:

To manage all-new business RFPs, on-boarding, renewals and ongoing governance for broker schemes and facilities within the UK&I across P&C. 

The role will be pivotal in co-ordinating our response to competitive tenders across the P&C business through pro-active tender management, contributing to growth in the Commercial segment. 

You will work with various senior stakeholders across distribution, underwriting and others, to ensure a timely, consistent and professional response to all opportunities. You will assist in managing the on-boarding process for successful Scheme and Facility opportunities. You will also be responsible for supporting the Distribution team with ongoing governance and oversight requirements of the portfolio.

The role will require a high level of organisation, the ability to engage & influence stakeholders, and manage various priorities.

Adherence and understanding of Chubb underwriting approach and P&C strategy will be critical. An understanding of market dynamics and the ability to influence stakeholders and work autonomously with minimum supervision is essential.               

The successful execution of renewals and new business opportunities through successful tender management is a key part of the UK&I P&C Strategy. 

Key Responsibilities:

• To manage and develop the strategy for business acquisition and retention through facilities and RFPs
• To manage the ongoing governance and oversight requirements, in accordance with the Schemes and Facilities Framework
• Co-ordinate tender responses, on-boarding of new business, build relationships and manage internal stakeholders to deliver objectives 
• Understanding of operational procedures, processes and controls and be the key contact between compliance/ legal and the distribution teams
• Adherence to compliance requirements (where required) including specific consideration to the PRA, FCA and Consumer Outcomes principals 

New Business & Launch Management 

Work with Distribution, Regional teams and Product Heads to support engagement and management of new business opportunities via competitive tender throughout the region. 

Manage internal resource to win new business and launch via competitive tender, expediently including:

• Management of Facilities pipeline and annual business plan
• Responding to and managing tender responses, including OJEU responses (government procurement process for tenders), 
• Annual review conducted post acquisition to compare outcomes vs expectations
• Developing launch plans with Brokers and internal departments, for the implementation of facilities or schemes. Leading workstreams, inputting into relevant projects as a ‘SME’ while managing all stakeholders’ expectations 
• Managing the On-boarding of successful tenders 

Existing Business

Work alongside the BDM teams to maintain oversight of existing broker schemes and facilities, ensuring adherence to governance requirements such as:

• Manage the Salesforce database, including keeping the contract workflows up to date.
• Working with Head of Agency Services & Broker Analytics UKI, to ensure accurate and timely reporting of estimated/actual/forecasted broker remuneration.
• Ensuring RAG reviews are performed across the portfolio to allow enhanced broker payments.
• Facilitate as required, quarterly business reviews with the Broker/Client and include relevant stakeholders. Follow up action items.
• Develop reporting for current facility book. 
• Adopt continuous improvement measures for the successful management of Facility business

Market Awareness

• Understand marketplace and act on changes taking place in relation to competitor activity and regulatory changes, evaluating impact and providing recommendations on pricing strategy, marketing strategy, relationship structure/contractual changes, exclusions/inclusions and general policy wording updates.
• Experience in the insurance industry.  Knowledge of broker schemes, and facilities management, is advantageous 
• Strong analytical skills to compare outcomes vs. expectations and evaluate business performance
• Ability to build and maintain strong relationships with internal and external stakeholders, including brokers, distribution teams, and senior leadership
• Strong project management skills, including the ability to manage pipelines, workflows, and reporting
• Understanding of market dynamics, competitor activity, and regulatory changes.
• Understanding of governance and oversight requirements, including adherence to the Schemes and Facilities Framework.
• What we offer in return!

Pension and annual bonus scheme, 25 days annual leave plus ability to purchase 5 additional days, Private Medical cover, Employee Share Purchase Plan, Life Assurance, Subsidised gym membership, Comprehensive Learning & development offerings, Employee Assistance program

Integrity. Client focus. Respect. Excellence. Teamwork.
 
Our core values dictate how we live and work. We’re an ethical and honest company that’s wholly committed to its clients. A business that’s engaged in mutual trust and respect for its employees and partners. A place where colleagues perform at the highest levels. And a working environment that’s collaborative and supportive.
 
Diversity & Inclusion. At Chubb we consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness and respect, regardless of their age, disability, race, religion or belief, gender, sexual orientation, marital status or family circumstances.

We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know in your application or in any future discussions with our recruiters.

https://www2.chubb.com/emea-careers/working-for-us/diversity-inclusion.aspx