Mgr, IT - Software QA

Manager, IT- Software QA

Remote (United States)

As the Software QA Manager, you will manage a small quality team while working collaboratively across a multitude of scrum teams to provide support. You’ll oversee the writing of testing strategies, test cases, user acceptance testing, regression testing, and system integration testing across a wide variety of products and systems. You’ll participate in all aspects of the agile software development process, including the design, development, and implementation of proprietary and COTS software applications. The Software QA Manager will contribute directly to the value and growth of the organization from the manufacturing floor to our digital front door. This role will have regular interactions with senior management, so teamwork, good communication, and people skills are required.

1. Project management and oversight – Direct involvement in managing projects or supporting team members through project management support.
2. Day to day support of existing environment – Coordination of day-to-day support. Understand key drivers, such as system alerts and trouble tickets. Develop continuous improvement plans for support.
3. People development – Work closely with team members to develop appropriate technology and leadership skills. Manage team skills in support of technology changes and needs of the business.  Utilize servant leadership to achieve results. 
4. Capacity planning and metrics – Utilize metrics to effectively manage capacity and drive results. 
5. Cross functional assignments – Work across IT and the business to support key projects in need of infrastructure. Coordinate needs, integrate into larger project initiatives, and deliver technologies that meet business needs.
6. Other duties may be assigned.

Education and/or Experience: Bachelor’s degree and 5+ years’ experience in a technical area or equivalent combination of education and experience.

Responsibilities

• Provide hands-on leadership for leading and growing Quality Assurance team, coaching both manual testers and test automation engineers to help them develop their skills and careers.
• Remove roadblocks and recognize the power of autonomy and ownership of each individual contributor on the team.
• Work with developers to make hard-to-test features more testable, mentor the Quality Assurance and development teams on testing strategies and technologies, and coach the team on exploratory testing across the product.
• Lead the design of automation framework, automation infrastructure, and various tools. Form strategy to automate functional, usability, compatibility, performance, API, database, security, and accessibility testing.
• Champion CI/CD and quality automation engineering practices within the team, development life cycle, and the organization.
• Take holistic ownership of product quality throughout the SDLC, advising the development team on designing software components with quality and testability in mind, as well as assisting in remediation and prevention of complex production issues.

Skills/Knowledge

• Familiarity with jUnit, Jest, Mocha, testing frameworks.
• Jira experience strongly preferred.
• Knowledge of Test Mgmt. Suites - e.g., Xray, Zephyr.
• Experience with Automation Software Testing tools, e.g., Selenium, Cypress.io, Playwright, Detox.
• A sense of entrepreneurialism and a love for creating and developing high quality software that builds brand loyalty.
• An understanding that team success is more important than individual success.
• The desire to be part of company culture that cares.

Education/Experience

• 5+ years of management experience in Quality Automation Assurance or Computer Science field.
• Proven track record in managing automation effort and experience in leading successful CI/CD.
• Hands-on experience in DevOps principles and is a subject matter expert for implementing test automation and performance testing into the development pipeline.
• Experience working cross-functionally with groups like Software Developers, Product Managers, and UX teams.
• A deep understanding of web technologies. Hands-on experience defining or coaching backend system testing strategy for microservices.
• Strong ability to onboard and coach Quality Assurance Engineers and Automation Engineers while helping them improve their skills and grow their careers.
• Experience working in fast-moving agile teams. Working with programmatic test automation coding and automated testing framework design is a plus.
• A background ensuring that vendors meet established goals for improving software quality.
• Worked with both onsite and offshore team members.