Senior Process Improvement Consultant (Remote)

Job Purpose
The Senior Process Improvement Consultant will work closely with both internal staff as well as the client to assess, design, test and deploy the Med-Metrix Workflow products. This position requires management of the project and the client expectations and the ability to identify operational inefficiencies and propose solutions. The Senior Process Improvement Consultant will lead clients through the change management process and translating business needs into program requirements, preferably in the Hospital Revenue Cycle environment.

Duties and Responsibilities
• Lead the assessment, design, testing and deployment of Patient Financial Services and Patient Access Workflow products for Med-Metrix clients
• Work with the client to ascertain existing workflow processes, perform “as is” assessments and develop “to be” process flows with the client
• Manage communication with the client Executive Team as well as internal leaders with regard to priorities and potential project risks
• Identify operational processes that are possible improvement opportunities and communicate those with clients through constructive and data driven communication
• Collaborate with the team of Workflow Consultants to develop design documentation detailing application configuration logic for the Technical Team to ensure that all aspects of process and data flow have been captured and meet operational requirements
• Test and diagnose application configuration issues and work directly with the Technical Team to ensure systems are programmed to match processes outlined during design phase
• Play an integral role in client assessments and the development of recommendations that involve Med-Metrix solutions
• Understand and comply with Information Security and HIPAA policies and procedures at all times
• Limit viewing of PHI to the absolute minimum as necessary to perform assigned duties
• Report any security or HIPAA violations or concerns to the HIPAA Officers in a timely fashion
• Use, protect and disclose patients’ protected health information (PHI) only in accordance with Health Insurance Portability and Accountability Act (HIPAA) standards
Qualifications
• A Bachelor’s Degree or equivalent work experience
• 4+ Years direct experience working in an implementation setting, preferably with Patient Accounting and/or Patient Access provider settings. Background in both preferred.
• Strong analytical skills, including the ability to troubleshoot, understand and summarize key issues
• Knowledge of how to develop and utilize Key Performance Indicators (KPIs) to track and measure success
• Application System Configuration & Testing experience, working directly with a Technical team a plus
• Understanding of Revenue Cycle Processes and data flow from Patient Access through Patient Accounting
• High Proficiency with MS Office, particularly Excel and Visio
• Work cooperatively and effectively with others, resolve problems, and make decisions that enhance organizational effectiveness
• Positively influence others to achieve results that are in the best interest of the organization
• Assess situations to determine the importance, urgency and risks, and make clear decisions which are timely and in the best interests of the organization
• Set priorities, develop a work schedule, monitor progress towards goals, and track details/data/information/activities
• Assess problem situations to identify causes, gather and process relevant information, generate possible solutions, and make recommendations and/or resolve the problem
• Excellent organizational and quantitative skills
• Excellent verbal communication skills, with the professionalism and EI to engage clients at all levels, including clients and executives
• Strong business writing skills, with a demonstrated ability to drill down to the key points in a complex problem and clearly articulate the next steps
• Ability to work well individually and in a rapidly changing environment
• Independent and self-motivated
• Energetic with strong desire to learn
Working Conditions
• Willingness to work a flexible schedule and occasionally outside of normal business hours when needed
• Travel to client sites required
• Ability to work from the Jersey City, NJ office when not onsite with clients
• Physical Demands: While performing the duties of this job, the employee is occasionally required to move around the work area; Sit; perform manual tasks; operate tools and other office equipment such as computer, computer peripherals and telephones; extend arms; kneel; talk and hear.
• Mental Demands: The employee must be able to follow directions, collaborate with others, and handle stress.
• Work Environment: The noise level in the work environment is usually minimal.

Med-Metrix will not discriminate against any employee or applicant for employment because of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, veteran status, other non-merit based factors, or any other characteristic protected by federal, state or local law.