Process Developer –Reporting Order to Cash.

Ready to shape the future of work? 
At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges.

If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment.

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.

Inviting applications for the role of Process Developer –Reporting Order to Cash.

We are looking for someone with extensive knowledge and understanding of entire order to cash process including different invoice types (Manual, Consolidated and Automated). In this role, you will be encouraged to work on strict deadlines, in a fast paced business environment while being a good great teammate and should have led a team size of ~40 to 50 people.

Responsibilities

· Responsible for processing all billing cycles for circulation activities on a strict timeline each month.
· Expertise in navigating billing systems to perform research on billing disputes, input new pricing and products.
· Key contact for local circulation departments for billing issues.
· Assist AR team with cash application if exceptions arise.
· Monitor adjustments to bills; ensuring accuracy in GL coding and mapping within the front end systems.
· Responsible for creating an environment and culture that fosters process improvement, high performance teams, employee growth, extraordinary customer service, and market-driven competitiveness in Billing
· Responsible for establishing productivity and quality performance measurements, monitoring performance against established goals, and coaching employees on improvements in execution
· Owns all Billing policies, controls, processes and procedures.
· Enforces all policies, controls, process and procedures for Billing.
· Ability to communicate technical problems to the appropriate IT staff for system functionality issues and resolution.
· Ensure all documentation is SOX compliant, up-to-date, accurate and easy to understand.
· Perform and monitor Month End process for each location as well as generate and book Circulation Revenue to JDE
· Foster communication and teamwork within and across organizational boundaries, especially with other SSC departments.
· Hire, train, and motivate the team.

• Qualifications we seek in you!
• Minimum Qualifications / Skills
• •    Bachelor or Graduate degree 
• •    Relevant years of experience in Order to Cash
• •    Strong analytical and problem-solving skills
• •    Excellent customer service and communication skills
• •    Must be self-reliant, resourceful, and proactive in approaching tasks.
• •    Strong analytical skills and ability to work with complex data.
• •    Excellent attention to detail and problem-solving abilities
• Preferred Qualifications/ Skills
• •    Exposure to (SAP / Oracle / Salesforce / TPM)
• o    Experience in Trade or Non-Trade deductions for Trade Management, OR
• o    Order Entry or Fulfilment experience for Order Management, OR
• o    Contract review & Entry experience for Contract Management, OR
• •    Knowledge of all Order-to-cash processes in the CPG or retail industry.
• •    Proficient in Microsoft Office - Excel, PowerPoint, and Word Strong communication skills 
• •    Ability to complete multiple duties with accuracy shifting from one to another with frequent interruptions and competing deadlines.
• •    Strong interpersonal skills, with the ability to work in a team environment.
• •    Ability to multi-task and prioritize items with specific time constraints.
• •    Client-focused mindset with proven ability to respond quickly to internal and external client requests.
• Why join Genpact? 
• • Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation  
• • Make an impact – Drive change for global enterprises and solve business challenges that matter 
• • Accelerate your career — Get hands-on experience, mentorship, and continuous learning opportunities  
• • Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day  
• • Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress  
• Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up. 
• Let’s build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.