Processing Associate (Life or Non-Life Insurance)

The Role

• Managing personal work quality & delivery to meet or exceed the assigned targets for performance within their Skill Group, including
• Customer Service scores/ratings
• Quality Metrics 
• Productivity
• Customer Service scores/ratings
• Quality Metrics 
• Productivity

Skills Group 1 Processor:

• A Processor in Skills Group 1 should be proficient in the following activities and effectively and accurately undertake this work as requested by the Market Lead or MSM 
• Auto ID issuance
• Basic midterm renewals
• Cert Holder Clean-Up - for small to mid-sized accounts
• Basic certificate renewal - for small to mid-sized accounts
• Proficiency in these activities is supported by training in the following:
• Completion of Basic Training including Willis Towers Watson 101 – An Introduction to P&C Courses (National Alliance) and passing the required test as outlined in training plan and performance expectations 
• System training including EPIC & Certificates on Demand (COD)
• Cert Holder Clean Up training
• Renewal training - AID & Certificates account complexity 1 and 1.5
• Auto ID issuance
• Basic midterm renewals
• Cert Holder Clean-Up - for small to mid-sized accounts
• Basic certificate renewal - for small to mid-sized accounts
• Completion of Basic Training including Willis Towers Watson 101 – An Introduction to P&C Courses (National Alliance) and passing the required test as outlined in training plan and performance expectations 
• System training including EPIC & Certificates on Demand (COD)
• Cert Holder Clean Up training
• Renewal training - AID & Certificates account complexity 1 and 1.5

Skills Group 2 Processor:

• A Processor in skills group 2 is fully competent in performing the below tasks, no supervision or support required as requested by the Market Lead or MSM for account ranging in account complexity 1-3: 
• Auto ID issuance
• Midterms - regardless of size or complexity
• Cert Holder Clean-Up - regardless of size or complexity
• Certificate renewal - regardless of size or complexity
• AID Renewal - regardless of size or complexity
• New account/client set up - regardless of size or complexity
• Research Issues, handle escalations and resolve complex account inquires
• Provide support to answer questions and transfer knowledge to less experienced processors
• Proficiency in these activities is supported by training in the following:
• CISR courses on a journey to certification.
• Regardless of Skill Group, a Processor will need to demonstrate the following abilities:
• Working knowledge of COD with the ability to:
• Set up accounts
• Renew accounts
• Issue Auto ID and certificates
• Actively pursues identifies and seeks support for opportunities to improve the current processes, services and ways of working
• Self-motivated and self-directed personality that doesn’t require close supervision providing guidance on daily work 
• Ability to work effectively under stress and deadlines
• Strong interpersonal & team collaboration skills 
• Effective communication skills in working with peers, leaders, clients, and others across the organization
• Auto ID issuance
• Midterms - regardless of size or complexity
• Cert Holder Clean-Up - regardless of size or complexity
• Certificate renewal - regardless of size or complexity
• AID Renewal - regardless of size or complexity
• New account/client set up - regardless of size or complexity
• Research Issues, handle escalations and resolve complex account inquires
• Provide support to answer questions and transfer knowledge to less experienced processors
• CISR courses on a journey to certification.
• Working knowledge of COD with the ability to:
• Actively pursues identifies and seeks support for opportunities to improve the current processes, services and ways of working
• Self-motivated and self-directed personality that doesn’t require close supervision providing guidance on daily work 
• Ability to work effectively under stress and deadlines
• Strong interpersonal & team collaboration skills 
• Effective communication skills in working with peers, leaders, clients, and others across the organization
• Set up accounts
• Renew accounts
• Issue Auto ID and certificates
• Set up accounts
• Renew accounts
• Issue Auto ID and certificates

The Requirements

• 4-Year College degree in Business, Management, Finance or equivalent.
• Minimum of 2 years work experience in Life or Non-Life Insurance.
• Ability to multi-task and work under pressure.
• Demonstrated proficiency in MS Office
• Excellent communication skills
• Strong analytical skills (details and accuracy oriented)
• With reliable and stable wifi connection at home
• With BPO backend | data entry experience preferred.

WTW is an Equal Opportunity Employer.